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Customer Support Specialist

Mayflower

Role overview

Responsibilities

  • Handle and resolve customer complaints providing the best customer experience.
  • Investigate complaints, troubleshoot issues and identifying trending problems.
  • Report bugs to the technical team.

Key facts

  • Remote from: Cyprus
  • Full time
  • Expert & Leadership (>10 years)
  • Customer Support Specialist
  • English

Hard skills

Other skills

  • Problem Solving
  • Troubleshooting (Problem Solving)
  • Communication
  • Teamwork

About the company

Mayflower logo

Mayflower

Computer Software / SaaS

Who we are | What we do | Who we look for We are a FunTech company that alters the entertainment industry to a new level of perception and engagement. How do we do it? With the power of cutting-edge technologies. Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We are looking for people with the potential to strengthen us and enter the history of global product development. We are proud of our core and supporting products like our own payment system; AR/VR, Machine Learning, Computer Vision expertise, and our latest initiative, IT MAP of specialized venues in Limassol that offer nice discounts for the IT community. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments — that’s how we stay the industry pioneers. We are proud members of Tech Island. Together with 300+ companies, we share the idea of uniting IT companies, developing the tech ecosystem, and advocating for the ICT industry. Join us if you share our interests and vision!

Company details

IndustryComputer Software / SaaS
Company size201-500

Links

Website LinkedIn See all jobs

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Job description

Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.

We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.

The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Job Responsibilities

  • Handle and resolve customer complaints providing the best customer experience.

  • Investigate complaints, troubleshoot issues and identifying trending problems.

  • Report bugs to the technical team.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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