Customer Care Agent - Dutch Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

We are building a Dutch-speaking team in Athens, and we want people who enjoy helping others. Start date: 19 October 2026.

You will handle everyday requests from start to finish and escalate only when it is genuinely needed. The role rewards patience, clear language and a calm tone, even when someone is frustrated.

Your Responsibilities:

• Handle billing and account questions with care and accuracy
• Follow up on open cases so that customers are not left waiting
• Keep customers informed about timescales and next steps
• Keep case records accurate and up to date

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Patience and a helpful manner, even in difficult conversations
• Clear, professional written and spoken communication
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.