Customer Care Advisor - Danish Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Danish-speaking customers. Start date: 16 October 2026.

Some days bring quick, simple requests, and others need careful investigation and patient follow-up. Colleagues share tips and approaches often, so you are never working through a difficult case alone.

Your Responsibilities:

• Meet the quality and response standards the team sets
• Resolve everyday issues without unnecessary transfers
• Use internal knowledge articles to check answers before you respond
• Recognise when a case needs escalating and hand it over with complete notes

Requirements:

• Fluent Danish
• Good English for internal tools and written documentation
• Patience and a helpful manner, even in difficult conversations
• Ability to stay organised when handling several cases at once
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply now with the button on this page, and our team will confirm what comes next.