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Software Developer III

ICONMA

Role overview

Qualifications

  • 5+ years of ServiceNow development experience
  • Strong expertise in ServiceNow Workspaces, UI Builder, and Next Experience Framework
  • Experience developing Employee Center, Service Portal, CSM Portal, and customer self-service solutions
  • Proficiency in JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, and Flow Designer

Responsibilities

  • Develop and enhance ServiceNow Workspaces, including Service Operations Workspace (SOW), Agent Workspace, and Next Experience applications
  • Leverage UI Builder to extend out-of-the-box capabilities and deliver intuitive, role-based workspace experiences
  • Build and support employee-facing solutions such as Employee Center, Service Portal, Knowledge Management, and self-service capabilities
  • Develop and enhance customer-facing portals, including CSM and Business Portals

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Problem Solving
  • Communication

About the company

ICONMA logo

ICONMA

Management Consulting

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company details

Company typeLarge
IndustryManagement Consulting
Company size1001 - 5000

Links

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Job description

Our Client, a Communications company, is looking for a Software Developer III for their Remote location.
 
Responsibilities:
  • Employee Experience:
  • Develop and enhance ServiceNow Workspaces, including Service Operations Workspace (SOW), Agent Workspace, and Next Experience applications.
  • Leverage UI Builder to extend out-of-the-box capabilities and deliver intuitive, role-based workspace experiences.
  • Build and support employee-facing solutions such as Employee Center, Service Portal, Knowledge Management, and self-service capabilities.
  • Customer Experience:
  • Develop and enhance customer-facing portals, including CSM and Business Portals.
  • Create widgets, portal pages, forms, and digital experiences that improve customer engagement and self-service adoption.
  • Configure and customize CSM, Knowledge Management, and Service Catalog capabilities.
  • Platform Development & Automation:
  • Design and implement workflow automation using Flow Designer, Integration Hub, and platform-native capabilities.
  • Develop integrations with enterprise systems using REST APIs and web services.
  • Build and support ServiceNow customizations using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, and UI Actions.
  • Evaluate and adopt emerging ServiceNow capabilities to continuously improve employee and customer experiences.
  • Collaboration and Delivery:
  • Partner with business stakeholders, product owners, and architects to deliver scalable solutions.
  • Participate in Agile ceremonies, sprint planning, story estimation, code reviews, testing, demonstrations, and releases.
  • Troubleshoot production issues, maintain technical documentation, and promote development best practices.
 
Requirements:
  • 5+ years of ServiceNow development experience.
  • Strong expertise in ServiceNow Workspaces, UI Builder, and Next Experience Framework.
  • Experience developing Employee Center, Service Portal, CSM Portal, and customer self-service solutions.
  • Proficiency in JavaScript, Glide APIs, Client Scripts, Business Rules, Script Includes, UI Actions, and Flow Designer.
  • Experience with ITSM, CSM, Knowledge Management, and Service Catalog implementations.
  • Strong integration experience using REST APIs, Integration Hub, and web services.
  • Experience working in Agile environments with distributed teams.
  • Excellent analytical, problem-solving, and communication skills.
  • Experience with AI platforms, Agentic AI, Generative AI, LLMs, or ServiceNow AI capabilities is a plus.
 
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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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