Customer Support Operator with Arabic and English

About the Team   We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
Currently we are seeking a dynamic and customer-focused individual to join our team as a Customer Support Operator. As a Customer Support Operator, you will play a crucial role in supporting customer inquiries.   Working schedule: Monday-Friday, 8 - 16:30 (GMT+3).
Tasks:

Answer customer inquiries via live chats and emails (no calls);

Provide accurate information about the products of the company;

Resolve cases in timely and professional manner;

Achieve quality and productivity targets set by the manager;

Perform other ad hoc tasks assigned by the manager.

Requirements:

Fluency in Arabic, French, and English languages both written and verbal;

Previous experience on a similar position would be considerate as an advantage;

Customer focus personality;

Great communication and analytical skills.

We offer:

Remote work model;

Competitive remuneration;

Professional courses: from Coursera to Harvard;

Friendly, enjoyable and positive environment.

  Only applications submitted in English will be considered. As a part of the Quadcode team, you'll become a vital player in our mission to empower traders and drive financial success. Join us today and be a part of a community that values talent, innovation, and dedication.   Your journey to financial achievement starts here with Quadcode!   Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.   Join us today, and let's shape the future of fintech together!   Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.   #LI-LR1