Location: 100% Remote (Based anywhere in Greece)
Industry: Digital Travel & Accommodation Solutions
Eligibility: Open strictly to candidates currently living in Greece or arranging independent relocation.
Dutch Speaking Travel Agent
We are searching for adaptable and enthusiastic professionals to represent a global leader in the digital travel space. In this position, you will act as a core brand ambassador while enjoying the flexibility of working entirely from home—be it from a major city, a mainland region, or an island—across Greece. This position goes far beyond conventional customer care. As a remote travel coordinator, you will protect the brand's international standing by resolving complex reservation issues and delivering smooth, high-end travel experiences. You will serve as the essential link, pairing technical efficiency with exceptional guest care.
Core Duties & Daily Tasks
- Multi-Channel Engagement: Managing incoming inquiries via phone, email, and live messaging with complete professionalism in fluent Dutch and fluent English.
- Complex Problem-Solving: Investigating and rectifying complicated booking disputes, cancellations, and account inquiries with patience and empathy.
- Travel Advisory: Staying informed on international travel guidelines and internal systems to offer precise, premium advice to clients.
- System Documentation: Logging every client interaction thoroughly within the CRM software to maintain accurate account histories.
- Performance Goals: Reaching personal productivity targets while partnering with an international team to sustain top-tier service standards.
Candidate Profile
- Language Capabilities:
- Dutch: Fluent (C2-level command to deliver superior client interactions and flawless communication).
- English: Fluent (B2-level or higher for internal tools, onboarding programs, and team communication).
- Legal & Setup Requirements:
- Work Authorization: Full legal right to reside and be employed in Greece (citizenship or valid local residency/work permits).
- Remote Workspace: A quiet, private home office with a fast, dependable internet connection.
- Core Competencies:
- Interpersonal Excellence: Outstanding communication capabilities paired with the composure needed to handle high-pressure customer situations gracefully.
- Self-Motivation: High personal discipline to manage daily duties independently in a virtual environment.
Compensation, Benefits & Growth
- Base Salary: A specialized compensation structure tailored for bilingual talent in Greece, incorporating the local 14-month annual salary model.
- Performance Incentives: Monthly financial bonuses tied directly to exceeding service quality and operational benchmarks.
- Immediate Coverage: Comprehensive private health and life insurance plans active from your first day on the job.
- Equipment Supplied: A complete set of high-grade remote work hardware (including a company laptop) delivered directly to your home.
- Career Advancement: Clear progression routes into quality assurance, team management, or corporate instruction roles.
Relocation Support (Moving to Greece)
- Temporary Housing: 3 weeks of Airbnb accommodation provided upon arrival to ensure a smooth transition while securing long-term housing.
- Travel Assistance: Full flight ticket reimbursement to help you reach Greece seamlessly.
- Administrative Guidance: Direct aid with local administrative procedures, including guided help obtaining your Greek tax ID (AFM) and social security credentials (AMKA).
Application Process
Submit your updated resume written in English. Our talent acquisition team will review your profile and follow up swiftly to set up an initial online interview!
