Manager, Systems Success | Full-Time | Remote

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

Overview:

The Manager, Systems Success, will serve as the bridge between central systems/processes and local execution. Help local sales, service, and marketing teams adopt best practices; use systems correctly; and translate client feedback into actionable feedback for Sales Performance, Revenue Marketing, and Revenue Systems & Data. Under the Sales Performance vertical, the goal is to help all venues and clients achieve optimal revenue to goal success. 

This role pays an annual salary of $91,300 - $118,600 and is bonus eligible.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 25, 2026.

Responsibilities:

• Share best practices across assigned venues and help local teams apply sales, service, marketing, and systems playbooks. 
• Support user adoption for Salesforce Sales Cloud, Outreach, Salesforce Marketing Cloud, reporting, lead distribution, campaigns, and other commercial workflows. 
• Partner with the Director of Sales on execution and local accountability at assigned venues. 
• Partner with the Revenue Systems & Data Team to surface recurring system issues, training needs, and process improvement opportunities. 
• Help local teams understand how to use central tools without relying on central staff for routine execution. 
• Provide practical enablement, office hours, documentation, and follow-up support. 
• Act as an early-warning system for adoption gaps, process confusion, or service-model breakdowns. 
• Evaluate, operate, and manage the documentation repository for systems use and training to ensure all venues and clients are enabled by the sales systems.
• Fill the gaps needed in executing sales and marketing campaigns related to system set-up and usage.

Qualifications:

• 3-5 years of successful revenue-generating and/or systems enablement experience, preferably in premium seating, sports, entertainment, hospitality, venue, or business-to-business (B2B) sales. 
• Bachelor's degree in a related field is required. Master's preferred. 
• Proven track record of consistently meeting or exceeding key performance metrics related to sales technology and systems usage and adoption. 
• Experience utilizing CRM platforms (such as Salesforce), Microsoft Office Suite, and other sales technology tools to manage pipelines, maintain accurate records, and produce performance reports. 
• Previous experience in assisting in managing partner success and relationships in a collaborative environment. 
• Highly organized, self-motivated, and results-driven with the ability to manage multiple priorities, work independently, and thrive in a fast-paced, goal-oriented environment. 
• Strong verbal, written, presentation, and negotiation skills with the ability to communicate effectively with clients, executives, and internal stakeholders. 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.