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Technical Writer T2 (USA) (IT Knowledge Content Creator)

Mindlance

Role overview

Qualifications

  • Excellent content writing skills
  • Excellent communication skills
  • Attention to detail
  • Analytical abilities

Responsibilities

  • Write, edit, and proofread content for our knowledge base and documentation
  • Ensure that our content is easy to understand, relevant, and up to date
  • Monitor analytics and feedback to identify and prioritize content gaps
  • Provide knowledge creation support to knowledge contributors when needed

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Detail Oriented
  • Adaptability
  • Communication

About the company

Mindlance logo

Mindlance

Staffing & Recruiting

Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA’s list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1.What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric staffing across a range of specializations- Technology, Engineering, Scientific, Clinical Research, Digital, Creative, Marketing, Profession, Mindlance provides Managed Recruitment services- RPO and Direct + Diverse Sourcing, and Pay+ Services- EoR/Payroll, IC Compliance and AoR.Mindlance is also generating alternative talent pipelines that prioritize diversity through three Diverse Talent Acceleration offerings: (1) RebootTalent, a diverse returning talent acceleration service (2) Mindlance Diversphere, a private diverse talent pool aggregated from a network of diversity partnerships and (3) Quintrix Solutions, an upskilling recruit-train-deploy service.With a year-over-year growth rate of 20% and an annual revenue of over $400 million and growing, the Mindlance story is one of calculable achievement, made meaningful by the commitment to grow a mindful way that creates balance in the work and societal ecosystem.Visit www.mindlance.com to learn more about us and our latest job openings.STAFFING INDUSTRY ANALYSTS RECOGNITIONS:Fastest Growing U.S. Staffing Firms (2022, 2021, 2019, 2018, 2017, 2016, 2015, 2014, 2013, 2012, 2011)Largest U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest Diversity-Owned U.S. Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017, 2016, 2015)Largest IT Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)Largest Clinical & Scientific Staffing Firms (2022, 2021, 2020, 2019, 2018, 2017)

Company details

Company typeLarge
IndustryStaffing & Recruiting
Company size1001 - 5000

Links

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Job description

Job Details
Industry: Information Technology
Job Title: IT Knowledge Content Creator
Duration: 12-Months
Location: Fully Remote (EST Hours)

Job Description:

Job Specification: IT Knowledge Content Creator

Overview
This is a fully remote position
  • We are looking for an IT Knowledge Content Creator to join our team and help us create,
  • maintain, and update our knowledge base and documentation.
  • Content should be visually appealing. Experience in social media and/or graphical presentations
  • is helpful.
  • You will be responsible for writing clear and concise content that explains our IT solutions,
  • services, and processes to our clients.
  • You will also collaborate with other teams to ensure that our knowledge base and
  • documentation are accurate, consistent, and aligned with our quality standards.
  • You will also provide coaching on how best to use our knowledge process to our knowledge
  • contributors.

Responsibilities
  • Write, edit, and proofread content for our knowledge base and documentation, following our
  • process documentation and best practices.
  • Ensure that our content is easy to understand, relevant, and up to date.
  • Monitor analytics and feedback to identify and prioritize content gaps and improvement
  • opportunities.
  • Work with subject matter experts, service owners, developers, and support agents to gather and
  • validate information.
  • Use content management systems and tools to publish and update content.
  • Monitor and maintain the quality and accuracy of our content.
  • Analyse Knowledge Portal and chatbot searches to improve article searchability.
  • Provide knowledge creation support to knowledge contributors when needed.
  • Train and coach new and existing staff on how to use and contribute to our knowledge base and
  • documentation.
  • Stay updated on our products, services, and industry trends.


Requirements
  • Excellent content writing skills, with the ability to write clear, concise, and engaging content for
  • different audiences and purposes.
  • Excellent communication skills, with the ability to collaborate with different teams and
  • stakeholders.
  • Attention to detail, with the ability to proofread and edit content for grammar, spelling,
  • punctuation, and style.
  • Adaptability, with the ability to work in a fast-paced and dynamic environment.
  • Ability to learn and closely follow technical processes and guidelines.
  • Analytical abilities, with the ability to use data and feedback to improve content quality and
  • effectiveness.
  • Experience with content management systems and tools, such as Service Now.
  • Knowledge of HTML, CSS, and Markdown. - A benefit
  • Technical support background, with the ability to troubleshoot and resolve client issues. - A
  • benefit
  • Bachelor's degree in a technical field, or equivalent work experience. - A benefit


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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