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Customer Support Specialist – English (remote) ITH

Role overview

Qualifications

  • Fluent English (both written and spoken)
  • 1+ year of experience in customer support or a related field
  • Strong communication skills with a customer-centric approach
  • Good computer skills

Responsibilities

  • Provide customer support in English through chat and email
  • Document and keep accurate records of customer interactions and solutions

Key facts

  • Remote from: Serbia, Europe, EMEA
  • Full time
  • Junior (1-2 years)
  • Customer Support Specialist
  • English

Hard skills

Other skills

  • Communication
  • Computer Literacy

About the company

Silver Bell Group logo

Silver Bell Group

  • Outsourcing & BPO
  • Scaleup
  • 201–500
Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

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Job description

Do you enjoy helping customers through chat and email? Silver Bell Group is hiring English-speaking Customer Support Specialists for our international clients. Join our team and grow with us.

Responsibilities

•      Provide customer support in English through chat and email

•      Document and keep accurate records of customer interactions and solutions

Requirements

•      Fluent English (both written and spoken)

•      1+ year of experience in customer support or a related field

•      Strong communication skills with a customer-centric approach

•      Good computer skills

What's in it for you

•      Defined individual career path with room for professional growth

•      Opportunity for advancement within the company

•      Extra earnings through our referral program

•      Team-building activities

•      Good work-life balance



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