German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

We’re growing and hiring German + English-speaking Customer Care Specialists to join several dedicated support teams, each servicing a different tech-driven platform in industries like sustainable energy, fintech & digital investing, and smart parking solutions. 

Whether you’re passionate about green technology, crypto investing or mobility services, you’ll join a focused team that values quality support, continuous learning, and real connection with users.  

What You’ll Be Doing 

• Deliver thoughtful, user-friendly support via email, chat, and phone, depending on the platform

• Assist German-and English-speaking users with everything from billing to troubleshooting, account access, or platform navigation

• Build deep platform knowledge and contribute to FAQ updates or internal documentation as needed

• Maintain accurate, helpful records in support systems and flag recurring issues to product or operations teams

• Be part of a dedicated project team, focused on providing excellent support within a clearly defined scope

What Makes You a Fantastic Fit

• Fluent in German (native or near-native level) with a solid English knowledge (B1 or higher), written and spoken

• Based in Croatia, Serbia or Bosnia and Herzegovina  

• Comfortable with digital tools and quick to learn new digital platforms 

• Strong problem-solving abilities and attention to detail 

• Empathetic communicator able to put themselves in other’s shoes and communicate with ease 

• Customer service experience is desirable, but not mandatory 

What You Can Expect

• An employer that cares about your work experience

• A stable and competitive income

• Monday–Friday regular work hours for a great work-life balance

• An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia

• Additional vacation days based on tenure

• An opportunity to grow and develop in your career

• MultiSport membership option (currently in Croatia only due to program availability)

• A truly great team by your side with a transparent and open work culture
  

Sounds good? We can't wait to meet you.