Exceptional Hospitality Starts with You
The location for this position virtual/remote (within the U.S.) or Puerto Rico (The Hilton Caribe)
The Senior Leisure Sales Manager leads efforts to expand and strengthen the hotel's leisure market presence by developing strategic partnerships with Wholesale, Consortia, and Cruise Lines accounts. You will support the Hilton Caribe and report to the Director of Sales. Through proactive business development, customer engagement, contract negotiations, and industry networking, you will increase revenue while delivering exceptional service to clients. You will travel frequently to cultivate relationships, conduct presentations and site visits, host customer events, and showcase the property's unique offerings to prospective and existing partners.
What you'll do during a typical day:
- Solicit and uncover new business opportunities from US and international operators and travel professionals.
- Grow all accounts for Wholesale, Consortia and Cruise Lines.
- Monitor implementation of packages and offers and deploy partnerships.
- Foster relationships with agencies and individual agents to ensure ongoing communication of programs, promotions, packages, and services.
- Develop sales strategies and plan by analyzing historical, current, and future hotel and market trends.
How you'll collaborate with others:
- Partner with the Director of Sales and Director of Revenue Management to develop sales and pricing strategies aligned with market conditions and goals.
- Collaborate with the Hilton Worldwide Sales teams to identify opportunities, increase revenue, and enhance market reach.
- Develop a partnership with the Discover Puerto Rico Leisure Team to promote the destination and create business opportunities for the hotel.
- Collaborate with in-market multi-line representatives to increase hotel's visibility, cultivate client relationships, and support sales programs.
Deliverables you'll take ownership of:
- Support leisure packages, offers and promotions together with the Revenue and Marketing Teams
- Maintain customer databases; develop and implement e-marketing campaigns to promote hotel offerings, events, and property updates.
- Analyze and communicate marketing opportunities within the different accounts to secure participation in important campaigns.
- Host and direct on property Travel Partner FAM trips, site inspection and events to promote the facilities and services.
- Build additional projects and tasks assigned by your immediate supervisor.
What It Takes to Make the Stay
You have these minimum qualifications:
- Five (5) years of hotel sales experience
- Two (2) years of experience in leisure sales or retail travel sales
- Travel up to 30% of the time nationally and internationally
It would be useful if you have:
- Proficiency in Spanish
- Local market knowledge
- Experience with consortia and wholesale partners
- Experience collaborating with other hotel/resort employees, managers and directors to ensure teamwork
- Experience presenting strategic plans to senior executives and partner groups
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $52,500 – $75,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Sales Incentive Plan (SIP), consistent with other team members at the same level and/or position within the Company.
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