Earn Operations Specialist

Support the day-to-day operations of existing Earn products, following established procedures and internal policies.

Maintain accurate product information, operational documentation, FAQs, and standard operating procedures.

Coordinate launch-readiness checks and operational updates based on approved plans, ensuring required materials and checklists are complete.

Monitor routine operational metrics, prepare regular reports, and flag discrepancies or issues for follow-up.

Consolidate user feedback and recurring operational issues, coordinating with relevant teams to track resolution.

Work with Product, Customer Support, Legal, Compliance, and Risk teams to support timely execution and appropriate escalation of operational matters.

3+ years of experience in operations, business support, or service delivery, preferably within financial services or digital platforms.

Strong organizational skills, attention to detail, and the ability to follow established procedures accurately.

Proficiency in Excel or similar tools for data organization, basic analysis, and reporting.

Experience maintaining operational documentation and coordinating tasks across multiple teams.

Clear communication skills and a proactive approach to tracking issues and escalating exceptions.

Basic understanding of savings and investment products, with an awareness of operational risks and compliance requirements.

Interest in digital assets and a willingness to learn about Earn products and their operating processes.