Account Manager

Summary

Are you passionate about building and nurturing client relationships in the life sciences industry? Our client is looking for a dedicated professional to enhance strategic partnerships with leading organizations in the pharmaceutical, biotechnology, medical device, and healthcare sectors. Be the driving force behind client satisfaction and growth in consulting, managed services, and digital transformation engagements.

Responsibilities

• Build and maintain trusted advisor relationships with business and IT stakeholders in the life sciences sector.
• Conduct regular client meetings, governance reviews, and Quarterly Business Reviews (QBRs) to understand and address client priorities and challenges.
• Identify and develop strategies to expand services within existing accounts, creating growth strategies and account plans.
• Collaborate with practice leaders and sales teams to develop compelling proposals and Statements of Work (SOWs).
• Work closely with delivery teams to ensure successful project execution, monitoring customer satisfaction and service performance.
• Facilitate discussions on digital transformation opportunities, future-state operating models, and technology roadmaps.
• Present business reviews, service metrics, and strategic recommendations to client leadership.
• Manage account forecasting, pipeline, and revenue tracking, supporting contract negotiations and renewals.

Qualifications

• Bachelor's degree in Business, Life Sciences, Healthcare, Information Technology, or related field; MBA or advanced degree preferred.
• 5-10 years of experience in life sciences consulting, account management, client services, or business development.
• Proven ability to manage and grow strategic client relationships within pharmaceutical, biotechnology, medical device, or healthcare organizations.
• Experience supporting technology, managed services, or consulting engagements.
• Knowledge of commercial operations, sales force effectiveness, medical affairs, patient services, regulatory affairs, quality & compliance, clinical operations, data & analytics, market access, or commercial excellence is preferred.
• Experience with Veeva CRM, Salesforce Health Cloud, ServiceNow, or similar platforms is advantageous.

Ready to make a difference in the life sciences industry? Apply now.