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Agente de Servicio al Cliente en el área Legal Bilingüe Remoto

Role overview

Qualifications

  • High school diploma or equivalent
  • Advanced English and Spanish (C1 or higher)
  • Previous experience in customer service, sales, intake, call center, or customer care positions for at least 1 year

Responsibilities

  • Manage incoming and outgoing calls from potential clients
  • Communicate with clients via phone, email, and online forms
  • Actively listen to clients' needs and gather relevant information about each case
  • Qualify prospects by asking specific questions to determine service eligibility

Key facts

Hard skills

Other skills

  • Customer Service
  • Sales
  • Communication
  • Empathy
  • Information Gathering
  • Active Listening
  • Detail Oriented

About the company

Solvo Global logo

Solvo Global

Staffing & Recruiting

Solvo Global provides exceptional and affordable remote talent solutions to US and Canadian businesses. Our vetted and specialized professionals become an extension of your organization, helping you scale operations with full control and access. Our near-shore experience includes working in the same time zone, no language barriers, a strong work ethic, and mirroring your office environment. Whether you are in need of 1 professional or 100, we can help you reduce employment costs and gain access to top talent. Foster business growth for your business today. Contact us to learn more.

Company details

Company typeSME
IndustryStaffing & Recruiting
Company size501 - 1000

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Job description

Bilingual Intake Specialist

Acerca del Puesto

Estamos buscando un(a) Bilingual Intake Specialist altamente motivado(a) y orientado(a) al servicio al cliente para ser el primer punto de contacto con nuestros potenciales clientes.

La persona ideal tendrá excelentes habilidades de comunicación, empatía, orientación al cliente y capacidad para recopilar información de manera efectiva. Este rol es responsable de atender consultas entrantes y salientes, evaluar oportunidades potenciales y garantizar una experiencia positiva durante el proceso inicial de contacto.

Responsabilidades Principales

  • Gestionar llamadas entrantes y salientes de potenciales clientes.
  • Comunicarse con clientes a través de teléfono, correo electrónico y formularios en línea.
  • Escuchar activamente las necesidades de los clientes y recopilar información relevante sobre cada caso.
  • Calificar prospectos mediante preguntas específicas para determinar si cumplen con los criterios del servicio.
  • Explicar claramente los servicios y beneficios ofrecidos por la empresa.
  • Mantener registros detallados y precisos en el sistema CRM.
  • Brindar un excelente servicio al cliente y realizar seguimientos cuando sea necesario.
  • Colaborar con el equipo interno para garantizar un proceso de admisión eficiente y una experiencia positiva para el cliente.
  • Cumplir con métricas y objetivos de desempeño establecidos.

Requisitos

  • Diploma de Bachillerato o equivalente.
  • Inglés y español avanzados (Nivel C1 o superior).
  • Experiencia previa en servicio al cliente, ventas, intake, call center o posiciones de atención al cliente de al menos 1 año
#LI-Onsite

Requisitos

Estudios
Bachillerato / Educación Media
Idiomas
Inglés - Avanzado None

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Marcus Rivera

Chief Revenue Officer

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