At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position is responsible for assisting management in overseeing departmental operations including mentoring other employees as a quality improvement coordinator, insuring accurate completion of registration, monitoring and correction of reports, data integrity, accuracy and continuity of processes, handling escalated issues, scheduling staff, and staff training and education.
Job Description
Desired Skill Sets:
- Advanced experience working in Patient Access, registration, front desk operations
- The ideal candidate should have team lead or coordinator level experience
- Must have Epic experience - dealbreaker
- Must be available to travel to various MHMG clinics across the system
- Must be open to working late days when onsite if applicable
Minimum Qualifications
Education: High School diploma or GED
Licenses/ Certifications: (None)
Experience / Knowledge / Skills:
- Three (3) years of experience in a hospital or medical business office setting preferred
- Ability to multi-task
- Proficient typing/keyboarding skills
- Supervisory and/or leadership experience preferred
Principal Accountabilities
- Completes quality review and monitors for process improvement opportunities.
- Calculates percentage of error for key elements, tracks and reports to management.
- Participates in educational endeavors of department
- Maintains knowledge base of processes and systems by attending update meetings and review training, represents department in meetings as needed
- Gathers information and prepares and analyzes operations reports, correcting errors to insure accurate billing and developing and maintaining staff schedules to ensure optimal coverage
- Interacts with all staff levels to insure resolution of issues
- Monitors assigned reports for data integrity
- Researches and corrects accounts as required
- Protects the financial integrity of the facility by insuring accuracy of all functions performed by staff across all departmental areas of responsibility.
- Participates in preparation and presentation of department staff meetings, education, and in-services
- Monitors, reviews, and resolves patient account issues on assigned reports.
- Performs account analysis and trending.
- Communicates in an effective and professional manner with all Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
- Supports HR processes including coaching and mentoring of staff; handling performance issues through tracking, counseling, and resolving; determining and enforcing HR verbal warning policy and documenting written warnings; and interviewing and submitting hiring recommendations.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
