Supervisor, Client Delivery

ABOUT GMR MARKETING  

We are the Experience Agency Making Unforgettable Stories Born of Humanity 

NOT JUST EXPERIENTIAL. EXPERIENCE. 

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same. 

NOT JUST TELLING. MAKING. 

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget. 

NOT JUST CONSUMERS. HUMANS. 

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people. 

As our Supervisor, Client Delivery you will work closely with the Director to support the planning, execution, and success of domestic and international experiential programs. You will play an important role in managing the tactical and operational details of high-touch programs, collaborating with clients, internal teams, and external partners to deliver exceptional experiences across complex, multi-market engagements.

To thrive in this position, you are an experienced hospitality and experiential professional with a strong understanding of sponsorship asset utilization and high-value corporate guest experiences. You have exceptional time management and organizational skills, strong client service acumen, and the ability to troubleshoot and adapt in fast-paced, high-pressure environments. You are comfortable managing multiple workstreams and timelines simultaneously and take pride in delivering polished, seamless experiences where no detail is overlooked. You are a collaborative, solutions-oriented team member who brings fresh thinking, sound judgment, and a high standard of execution to every program.

TEAM DESCRIPTION

At GMR, we fully immerse ourselves in our clients' brand DNA, leveraging decades of unparalleled global event expertise across elite platforms—including the Olympic and Paralympic Games, FIFA World Cups, the Super Bowl, Ryder Cup, Wimbledon, and Formula 1. We successfully navigate highly complex, high-stakes corporate ecosystems to engineer best-in-class, transformative experiences that elevate our clients on the world stage.

Our team produces unique, once-in-a-lifetime moments for high-value target audiences, driven by a culture of disruptive fresh thinking and meticulous operational discipline. Operating within a rapid, high-pressure, and constantly evolving environment, we consistently deliver exceptional, tier-one results. No detail is overlooked. Bound by a collective commitment to shared success, we champion a highly collaborative and supportive culture where team members seamlessly unite to achieve the extraordinary.

REQUIRED SKILLS

• Hospitality & Program Execution. You have proven experience supporting the planning and execution of high-touch corporate hospitality programs across domestic and international markets. You are comfortable coordinating accommodations, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, guest communications, and other operational details across complex and overlapping timelines.
• Event Logistics & Organization. You are highly organized and experienced in coordinating the tactical details of the event lifecycle, including hotel room blocks, ground transportation, registration, gifting, uniforms, marketing collateral, signage, guest itineraries, and onsite materials. You maintain detailed project plans, workback schedules, timelines, checklists, and tracking documents and are able to manage multiple priorities and deadlines while ensuring no detail is overlooked.
• Client & Stakeholder Support. You build strong relationships with clients and stakeholders and are comfortable preparing meeting materials, presentations, status updates, guest communications, and other internal and external communications. You work effectively with internal teams, vendors, suppliers, and onsite field staff to ensure information is shared accurately, responsibilities are clearly understood, and program objectives are met.
• Guest Communications. You have strong written communication skills and are comfortable developing clear, engaging, and brand-aligned content for guest registration sites and event communications. You can effectively communicate event details, guest instructions, FAQs, confirmation messaging, itineraries, and other information to support a seamless guest experience.
• Financial & Operational Management. You bring strong organizational and financial administration skills, with experience supporting budgets across programs and markets. You are comfortable monitoring expenses, processing invoices, reconciling costs, maintaining accurate financial records, and identifying variances or potential risks.
• Problem Solving & Adaptability. You’re resourceful, solutions oriented, and comfortable operating in fast-paced environments where priorities can shift. You know how to assess challenges quickly, exercise sound judgment, and adapt to changing client and business needs while maintaining a high standard of execution under pressure.
• Process, Technology & Industry Knowledge. You understand the importance of strong project management processes and look for opportunities to improve templates, tracking tools, operating procedures, and post-program reporting. You stay curious about trends across hospitality, events, sponsorship, and guest experience and are proficient in Microsoft Office, as well as relevant project management, registration, and event technology platforms.
• Experience & Global Mobility. You bring experience in corporate event coordination, hospitality, experiential marketing, logistical planning, and/or high-stakes onsite execution. You are open and able to travel domestically and internationally for site inspections, client meetings, and onsite program execution and understand that this role may require extended periods of travel, remote work from host cities or local offices, and flexible availability during nights, weekends, and holidays.

The annual range for this role varies between $70,000- $80,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans. 

IMPACT & INCLUSION

Our workplace is for ALL. We foster a culture where every background and perspective is valued so we can create meaningful memories that resonate with everyone. We aim to cultivate belonging by meeting people where they are, removing obstacles, and building on their strengths to unlock their fullest contributions. We are committed to recognizing, nurturing, and unleashing the potential in every individual on our team. Together, we're creating something powerful with purpose and impact.

Our guiding principles can be found here.

To view our compliance policies, please go to the main menu on our site GMR Marketing: Experience Marketing Agency.