Director, Client Delivery

ABOUT GMR MARKETING  

We are the Experience Agency Making Unforgettable Stories Born of Humanity 

NOT JUST EXPERIENTIAL. EXPERIENCE. 

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same. 

NOT JUST TELLING. MAKING. 

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget. 

NOT JUST CONSUMERS. HUMANS. 

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people. 

As our Director, Client Delivery, you will lead the delivery of Hewlett Packard Enterprise’s (HPE) global events and hospitality portfolio, serving as a strategic advisor to the client and providing end-to-end ownership of complex, high-visibility programs. You will be responsible for guiding initiatives from strategy and planning through execution, ensuring every experience aligns with HPE's business objectives and reflects the highest standards of operational excellence.

In addition to driving program success, you will cultivate team growth, mentor direct reports, and lead cross-functional teams throughout the execution journey. By partnering closely with GMR's network of subject matter experts, you will champion internal alignment, innovation, and collaboration to deliver exceptional results for one of the agency's most important client relationships.

TEAM DESCRIPTION

At GMR, we immerse ourselves in our client’s brand and leverage our years of premier global event expertise (across the Olympic and Paralympic Games, FIFA Women’s World Cup and FIFA Men’s World Cup, the Super Bowl, Ryder Cup, Wimbledon, Formula 1 and more) to navigate complex and cluttered ecosystems developing best-in-class experiences and showcasing our clients in the best possible light. We create unique once-in-a-lifetime moments on a global stage for their key audiences, bringing fresh thinking and meticulous attention to detail to the table. The team works at a fast pace and in high pressure situations to deliver exceptional results. No detail is overlooked. We succeed together and are ready to lend a hand and support each other wherever needed.

REQUIRED SKILLS

• End-to-End Hospitality Management: You have a proven track record in B2B corporate hospitality and global event management. You’ll direct the strategic planning and flawless execution of global hospitality programs, managing end-to-end logistics including itineraries, accommodations, international transport, ticketing, and accreditation. You’ll cultivate and manage key global vendor partnerships, negotiating contracts and enforcing rigorous quality-assurance benchmarks.
• Guest Experience & Logistics Experience: You’ll oversee guest registration, VIP communications, food and beverage operations, curated cultural itineraries, customized gifting programs, and onsite staffing. You’ll manage complex, multi-currency program budgets, driving financial accuracy across Statements of Work (SOWs), invoicing, tracking, and final reconciliation
• Executive Client Leadership: You’ll serve as the primary partner for senior-level clients, leading status meetings and delivering high-impact executive presentations. You have exceptional interpersonal capabilities with a demonstrated ability to advise, manage, and retain high-value clients.
• Team Leadership & Talent Development: You have demonstrated success leading, mentoring, and developing high-performing teams. You have the proven ability to foster strong team culture, provide effective coaching and feedback, and support employees' professional growth while maintaining exceptional client service standards. You will lead, mentor, and develop a high-performing account team by fostering a culture of collaboration, accountability, and continuous growth. You’ll provide ongoing coaching, career development guidance, and performance feedback while creating an inclusive, supportive environment where team members feel empowered, valued, and positioned for long-term success.
• Self-Starter. You’re self-motivated, solutions-oriented leader who excels in fast-paced, fluid environments by rapidly mastering complex new systems.
• Operational Excellence. You’ll maintain deep mastery of client brand ecosystems, sponsorship integrations, and emerging VIP hospitality trends to continually innovate the guest experience. You’ll implement standardized, scalable execution frameworks, utilizing advanced project plans, detailed timelines, and structured administrative tracking.
• Collaboration. You are comfortable collaborating with multiple internal teams and external partners to deliver unforgettable experiences. You can build strong working relationships with clients, partner agencies, and internal teams to collaborate on the development and execution of client programs. You’ll orchestrate internal Subject Matter Expert (SME) resource groups, including creative, digital, procurement, finance, logistics, and global operations teams.
• Travel. You have full authorization and readiness to travel internationally for site inspections and extended onsite execution periods of up to 90 days.

The annual range for this role varies between $90K- $110K and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans.

IMPACT & INCLUSION

Our workplace is for ALL. We foster a culture where every background and perspective is valued so we can create meaningful memories that resonate with everyone. We aim to cultivate belonging by meeting people where they are, removing obstacles, and building on their strengths to unlock their fullest contributions. We are committed to recognizing, nurturing, and unleashing the potential in every individual on our team. Together, we're creating something powerful with purpose and impact.

Our guiding principles can be found here.

To view our compliance policies, please go to the main menu on our site GMR Marketing: Experience Marketing Agency.