Claims Treatment Specialist (Pharmacy)

Why Join EML?

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance. 

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The Claims Treatment Specialist, Pharmacy role will see you utilise your expertise as pharmacist to provide advice on medication management, communicate with injured workers and doctors, and collaborate with prescribers to support safe and appropriate treatment. A key focus of the role is managing high risk medications through harm minimisation strategies, including engaging with doctors and injured workers, conducting medication reviews, reducing reliance on high-risk medications, and supporting holistic recovery outcomes. The role sits with EMLs Nominal Insurer portfolio.

You will provide expert advice, optimise medication plans, and support recovery outcomes in line with regulatory requirements. The role also involves education stakeholders and operational team members on medication related matters. As the position continues to evolve, it requires someone who is flexible, proactive and committed to refining processes and contributing to continuous improvement.

You will hold current AHPRA registration as a pharmacist and bring strong clinical experience, particularly with high-risk medications such as pain management therapies, opioids and medicinal cannabis. Your experience may include community pharmacy, as well as hospital or aged care settings.

This is a full-time, max term contract to 30 June 2027 based in the Sydney office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Develop and implement strategies to optimise medication and treatment management.
• Assess high-risk medication use and provide clinical opinions on treatment strategies.
• Liaise with treatment providers to negotiate medication types, dosages, and utilisation.
• Educate injured workers, employers, and stakeholders on medication use and risks.
• Identify the need for and refer to external services like Pharmacy Reviews or Independent Medical Examinations.
• Provide training and support to operational team members on medication management best practices.

ABOUT YOU

• A Bachelor’s degree in Pharmacy is essential along with AHPRA registration
• 5 years clinical experience required
• Demonstrated experience in clinical practice
• Well established knowledge of disability and injury management best practice
• An understanding and experience in the personal injury industry, ideally with knowledge of workers compensation legislation would be highly desirable.
• Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, ourEAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.