Insurance Claims Officer

About the Role

At Team Global Express, we're committed to delivering exceptional service to our customers and business partners across Australia and New Zealand. We're looking for a proactive and customer-focused Insurance Claims Officer to join our team and play a key role in managing the end-to-end claims process.

In this role, you'll be responsible for investigating, assessing and resolving claims while partnering with stakeholders across the business to achieve positive outcomes. This is a fantastic opportunity for someone with claims, insurance, customer service or freight industry experience who enjoys problem-solving, building relationships and making a real impact.

What You'll Do

• Manage and process insurance claims accurately and efficiently from initiation through to resolution.

• Review claims documentation and assess claim validity and coverage.

• Conduct investigations and gather relevant information to support claims outcomes

• Liaise with internal business units, customers, claimants and insurance providers to resolve claims matters.

• Negotiate settlements where appropriate and ensure positive commercial outcomes.

• Maintain accurate claims records and documentation

• Contribute to reporting activities and support the preparation of claims data for key stakeholders.

• Identify opportunities to improve claims processes, efficiency and customer experience.

• Provide outstanding customer service and technical claims support across the business

What You'll Bring

• Previous experience in claims management, insurance

• Experience in freight, logistics or a related customer-focused environment - nice to have

• Strong communication and negotiation skills, with the ability to build effective working relationships.

• Excellent attention to detail and a high level of accuracy

• Strong organisational skills and the ability to manage competing priorities and deadlines.

• A collaborative approach and willingness to work as part of a high-performing team.

• Confidence using Microsoft Office applications, particularly Excel, Word and PowerPoint.

• A proactive mindset, sound judgement and the ability to handle sensitive information with discretion.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.