Real Estate Administrator - US Based Remote

Contact Center Team Administrator (Remote)

About the Compass Leads Team

The Compass Leads Network comprises 400 brokers across Coldwell Banker, Century 21, ERA, Better Homes & Gardens Real Estate, Corcoran, Sotheby’s International Realty and Compass with 8,000 certified agents. Our programs offer a cashback benefit to participating consumers in addition to the partnership of a certified real estate agent and support from our concierge team. We are seeking a detail-oriented and collaborative Contact Center Team Administrator (TA) to support our dynamic service center operations. This role is essential to ensuring smooth daily operations by assisting contact center representatives and management, and by helping deliver exceptional service across our client programs.

This is a 100% remote position and can be performed from any location within the United States. The work hours are Monday-Friday from 9AM - 6 PM Eastern time.

Key Responsibilities:

• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
• Navigate and operate various software systems.

Requisite Skills: 

• 2-3 years business experience preferred

• Previous customer service experience in retail, financial services, or a contact center environment is a plus. 
• Strong computer proficiency with the ability to navigate multiple systems and platforms. 
• Exceptional attention to detail and accuracy. 
• Effective verbal and written communication skills. 
• Strong organizational and time management abilities; capable of multitasking in a fast-paced setting. 
• Adaptable and open to change in a dynamic work environment. 
• Reliable attendance and punctuality are essential. 
• Commitment to fostering a diverse and inclusive workplace.