About the Role
We are looking for a hands-on HubSpot expert to lead CRM implementation and revenue operations across multiple US-based client engagements. You will own each client's HubSpot platform end to end, drive process efficiency across sales, marketing, and service, and enable teams with automation, AI tooling, and clean reporting. This is a builder and a client-facing role at once: you design the system, keep it healthy, train the people who use it, and represent quality in front of client leadership.
What You Will Do
- Lead HubSpot implementations across multiple concurrent client accounts: requirements gathering, portal architecture, pipelines, custom objects and properties, data migration, testing, rollout, and documentation.
- Serve as the client-facing CRM point of contact inside engagements: run working sessions with client sales and marketing teams, train users, and communicate technical status in plain business English.
- Build and maintain workflows, sequences, lead scoring, routing, and lifecycle automation across Marketing, Sales, and Service Hubs.
- Own data integrity per account: deduplication, enrichment, hygiene routines, and a documented source-of-truth structure.
- Manage integrations with each client's surrounding tech stack, native and API-based, and troubleshoot issues to resolution.
- Design and deploy AI-assisted automations inside revenue workflows, and document every process built as a candidate for future agent deployment on a governed AI platform.
- Build dashboards and reporting that give client leadership reliable pipeline, conversion, and campaign visibility.
- Audit portals regularly against best practices and drive continuous process improvement.
Required Skills and Experience
- 4+ years hands-on HubSpot administration for US B2B companies, with at least one full implementation or migration led personally, start to finish.
- Proven multi-client or agency experience: able to run 3 to 5 concurrent accounts with clean documentation and no dropped work.
- Demonstrated AI and automation work: has built and shipped a working automation inside a revenue operation and can show it. Tools used is not enough; things built is the bar.
- Strong integration and data-model fluency; comfortable with APIs and middleware such as Zapier, Make, or n8n.
- Executive-grade written and spoken English (C1 to C2); comfortable presenting to client VPs and owners.
- Process-disciplined, self-directed, and thorough with documentation.
Preferred
- Salesforce or multi-CRM exposure.
- Basic scripting (JavaScript or Python) for custom-coded workflow actions.
- Sandbox and change-management discipline on CRM platforms.
- Prior work with AI agent frameworks.
- Consulting or professional services background.
Certifications
Required (current): HubSpot Academy Revenue Operations, Sales Hub Software, and Marketing Hub Software.
Strongly preferred: HubSpot Operations Hub, Solutions Architecture, or Data Migration; automation or integration credentials (Zapier, Make, n8n).
