Contact Center Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 John Deere is an equal opportunity employer, including disabled & veterans.

Primary Location: United States (US) - Iowa  - Johnston  
Function: Customer Experience (CA)
Title: Contact Center Representative - 124453 
Onsite/Remote:Remote Position

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

Your Responsibilities

As a Service Representative in the Contact Center for John Deere Financial (JDF), you will be researching and resolving inquiries received via inbound calls from customers and channel partners (dealers, merchants, and sponsors) on a variety of finance products to achieve service level. In this position, you will also:

• Document customer and channel interactions and enter descriptive information online in order to provide history and track issue resolution
• Onboard/train new merchants and proactively offer services, solutions, and training to existing customers and channel partners
• Resolve and make business decisions on escalated and complex questions while referencing single or multiple screens and/or documents
• Troubleshoot and assist customers and channel partners on JDF websites, systems, and transaction processing
• Track trends and identify streamlined processes for customer, channel, and product concerns and inform/provide feedback to appropriate departments or units

Remote work may be considered for qualified candidates based on business needs and hiring manager discretion. 

VISA Sponsorship is NOT available for this position

What Skills You Need

• Experience working in a call queue environment
• Experience using multiple computer resources to independently gather appropriate information, research, and resolve customer issues
• Strong attention to detail, with experience adjusting to shifting priorities and continuous change in a fast-paced work environment
• Experience with technical online troubleshooting, such as registering, logging in, navigating customer accounts, etc.
• Experience working in a team environment (remote or on-site), with the ability to communicate effectively and manage personal accountability to complete work
• A growth mindset, with the ability to learn new information and computer systems/programs quickly
• If working remote, a private in-home workspace and personal ethernet cord are required, along with stable, high-speed internet

What Makes You Stand Out

• Customer service experience in a financial environment
• Experience being proactive on customer calls to educate and/or offer solutions
• Experience with Agriculture, Consumer, or Construction/Forestry products and services
• Experience identifying a work process/procedure to improve and being part of the implementation

Education

Ideally, you will have a degree or equivalent related work experience in the following:

• Bachelor’s Degree

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay 
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

 $50,916.00  - $76,368.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control.

ACA Section 1557 Nondiscrimination Notice

The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.