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Call Center Representative – Remote

PerunHR

Role overview

Qualifications

  • Customer service experience in any industry
  • Tech-savvy problem solver
  • Ability to handle challenging customer interactions with patience and empathy
  • Open to working overtime hours

Responsibilities

  • Take high-volume inbound phone calls from shareholders and financial professionals
  • Help callers feel comfortable while making significant financial decisions
  • Relay complex information about mutual funds and financial service regulations
  • Research information in real-time to provide solutions

Key facts

Hard skills

Property Ownership Escalation Procedures

Other skills

  • Customer Service
  • Problem Solving
  • Research
  • Communication
  • Empathy
  • Patience
  • Composure

About the company

PerunHR logo

PerunHR

Staffing & Recruiting

PerunHR is a strategic partner for companies seeking quality recruitment process outsourcing services. We are committed to providing customized and cost-effective solutions to help our clients find the best-fit candidates for their vacancies. Our team consists of highly skilled professionals with years of experience in sourcing, screening, interviewing, and testing candidates for various positions.We believe in nurturing long-term relationships with our clients, and our core values of reliability, teamwork, care, transparency, and innovation reflect this commitment. Our modern recruitment system uses the latest recruiting and screening solutions, modern online job boards, and Applicant Tracking Systems to ensure the most efficient and effective recruitment process possible.Our services include Full-cycle RPO, Project RPO, and Partial RPO. In Full-cycle RPO, our team takes responsibility for all the steps in the recruitment process, including creating job descriptions, job posting, candidate sourcing, resume/phone/interview screening, conducting assessments and interviews, onboarding, and planning new job openings. In Project RPO, we offer highly flexible solutions designed to work quickly and effectively for short-term recruitment needs. In Partial RPO, we tailor our services to meet the specific needs of our clients.We specialize in several practice areas, including IT & Telecom, Communications & Entertainment, Marketing & Communications, Financial & Professional Services, Architecture, Design & Engineering, Energy, Resources & Infrastructure. Our team has created 30+ job posts using various job-seeking and ATS platforms, and we have more than 16,000 candidates in our candidate pool.At PerunHR, our mission is to transform lives by pushing recruiting boundaries. We believe that placing the right candidates in the right place has a positive impact on the development of the candidate's career and the success of the client's business.

Company details

Company typeSmall startup
IndustryStaffing & Recruiting
Company size2 - 10

Links

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Job description

I am the person Company is looking for.”

  • You have customer service experience in any industry and enjoy talking to people over the phone.
  • You’re a tech-savvy problem solver. You can research and resolve customer questions quickly, working across multiple systems throughout the day.
  • You’ve taken on challenging customer interactions with patience, empathy and composure, knowing when to take ownership and when to escalate client concerns.
  • You’re open to working overtime hours, as needed.

    • working from home the first 7 weeks of training, then coming into the office 2 days a month thereafter.
    As one of our Client Services Representatives, you’ll take high-volume inbound phone calls from shareholders, financial professionals and internal colleagues. You’ll help callers feel comfortable and supported while they’re making significant financial decisions. You’ll relay complex, ever-changing information about mutual funds and financial service regulations. You’ll build trust in these interactions by learning new concepts and researching information in real-time to provide solutions.
    You don’t need any previous experience or knowledge in investment management to thrive in this job. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your career with Company.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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