Mortgage Compliance Officer

Role Purpose
Responsible for reviewing mortgage files to ensure applications, documentation, processes, and broker activities meet Australian lending, compliance, and internal quality standards.

Key Responsibilities

• Review loan files before submission and/or settlement to ensure all required documents and information are complete and accurate.

• Check applications against lender requirements and Australian mortgage compliance standards.

• Review broker notes, client information, supporting documents, and compliance records for accuracy and completeness.

• Check that income, liabilities, expenses, assets, and other financial information have been correctly captured and supported.

• Identify missing information, errors, inconsistencies, or potential compliance issues and raise these with the broker.

• Conduct regular quality checks/audits on completed and in-progress loan files.

• Ensure required compliance documents, disclosures, consents, and records are properly completed and stored.

• Monitor whether brokers are following the correct processes and SOPs.

• Track identified errors or recurring issues and provide feedback to brokers and management.

• Assist with improving processes and updating SOPs where recurring issues are identified.

• Maintain quality and compliance reports and provide updates on findings and trends.

• Follow up on outstanding compliance items and ensure they are resolved within the required timeframe.

• Support the team with compliance-related queries and help clarify process requirements.

Key Experience / Skills

• Experience in Australian mortgage broking, preferably in a QA, compliance, loan processing, or broker support role.

• Good understanding of Australian lending and mortgage compliance requirements.

• Strong knowledge of loan documentation and the end-to-end mortgage process.

• High attention to detail and ability to identify errors or missing information.

• Comfortable reviewing multiple files and working against deadlines.

• Strong communication skills when providing feedback to brokers.

• Experience with mortgage CRMs such as Infynity, Mercury, AOL, MyCRM, or similar is an advantage.