Renewals Account Manager

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Renewals Account Manager

Location: AVEVA Offices in Australia  

Employment Type: Full time, regular, hybrid work arrangements

The job  

Drives customer renewals, retention, and recurring revenue growth by managing key customer relationships, collaborating with sales teams, and proactively mitigating renewal risks to achieve business targets.

Key responsibilities 

Drive Renewal Performance

• Achieve renewal quotas and key business metrics, including on-time renewals and successful resolution of escalated renewal contracts

Develop Strategic Renewal Plans

• Understand customer requirements

• Introduce customers to the renewal cycle/process

• Create and execute MEDDPIC-based renewal strategies in collaboration with Sales and Customer Success teams to maximize retention and growth

Identify Growth Opportunities

• Proactively uncover cross-sell and upsell opportunities, engaging customers directly or transitioning opportunities to Account Managers when appropriate

Manage End-to-End Renewal Execution

• Own the complete renewal lifecycle from customer engagement through quotation, forecasting, purchase order management, and contract closure

Strengthen Customer and Internal Partnerships

• Maintain accurate Salesforce records, build trusted customer relationships, collaborate with Customer Success, Sales, and Channel Partners, and provide reporting and operational support to improve renewal effectiveness and reduce churn

Other Duties may include

• Support evolving renewal processes aimed at improving renewal efficiency

• Provide accurate reporting specifically for Late Renewals, Renewal migration and Churn including reasons for cancelation for analysis

• Provide assistance to sales team related to global accounts that may exist in the territory

• Assist Business with any other activity required to fulfil role

Desired skills 

• Strong expertise in renewal management, including the application of renewal processes, commercial policies, pricing strategies, and contract governance

• Demonstrated ability to manage a complex portfolio of accounts, effectively balancing multiple priorities while maintaining customer satisfaction, engagement, and renewal momentum

• Proven enterprise sales and account management experience, with a successful track record of building trusted relationships and influencing senior stakeholders, including VP Operations, CTOs, CIOs, and other executive decision-makers

Commercial at AVEVA 

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. 

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team. 

You’ll also be joining an award-winning workplace. AVEVA is Great Place to Work® Certified™ in multiple countries, reflecting the culture our people create every day. Explore our awards and recognition.

Find out more: https://www.aveva.com/en/about/careers/  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.