Senior Software Developer (Remedy ITSM)

We are looking for a Senior Software Developer with hands-on Remedy or BMC Helix ITSM experience to support our client, Miami-Dade County (Communications, Information & Technology Department) in a fully remote engagement.

US BASED CANDIDATES ONLY.

Only U.S. Citizens or Permanent Residents (Green Card holders) will be considered.

Working with Us

TECKpert is a Miami-based tech consultancy that helps public-sector agencies deliver mission-critical technology. Our consultants work alongside client teams to design, build, and maintain software systems that serve millions of residents. As a TECKpert consultant, you get direct access to senior leadership, transparent communication about your engagement, and the support of a bench of experienced technologists.

Position Overview

The Senior Software Developer will support Miami-Dade CITD's Remedy ITSM platform, focused on billing workflows, financial data integration, and ERP connectivity. This is a hands-on role troubleshooting failed billing tasks, updating workflow configurations, and stabilizing systems for fiscal year-end close-out. The consultant will work in a fast-paced environment with strict deadlines, especially around fiscal close windows.

Key Responsibilities

• Develop, configure, and maintain Remedy or BMC Helix ITSM applications, with an emphasis on billing workflows and integrations.
• Troubleshoot chartfields, financial data structures, and custom billing/invoicing workflow failures.
• Integrate Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS).
• Analyze failed billing tasks, identify root causes, and reprocess workflow items end-to-end.
• Update billing logic, automation rules, and workflow configurations.
• Support fiscal year-end preparation, billing rate updates, and stabilization of workflows for financial close-out.
• Develop and modify dashboards within Remedy / Helix ITSM.
• Produce strong documentation for system changes, configurations, and knowledge-transfer activities.

Required Skills and Experience

• 3-5 years hands-on with Remedy or BMC Helix ITSM development and configuration, specifically in billing workflows and integrations.
• Strong troubleshooting experience with chartfields, financial data structures, and custom billing/invoicing workflows.
• Demonstrated experience integrating Remedy / Helix ITSM with ERP systems (preferably PeopleSoft / INFORMS).
• Ability to analyze failed billing tasks, identify root causes, and reprocess workflow items.
• Experience updating billing logic, automation rules, and workflow configurations.
• Proficiency in fiscal year-end preparation, billing rate updates, and stabilizing workflows for financial close-out.
• Experience developing or modifying dashboards within Remedy / Helix ITSM.
• Strong documentation skills for system changes, configurations, and knowledge-transfer.
• Ability to work in fast-paced environments with strict deadlines (e.g., fiscal close).

Minimum Education

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.
• Additional related work experience and/or certifications may substitute for the required education on a year-for-year basis.
• Excellent verbal and written communication skills.

Preferred (Bonus)

• Prior work with Miami-Dade County or another Florida public-sector agency.
• Experience with PeopleSoft / INFORMS financial modules.
• BMC Helix or Remedy certifications.

Engagement Details

Duration: 6 months from consultant hire date, with possible extensions.
Work Location: 100% remote.
Client: Miami-Dade County, Communications, Information & Technology Department (CITD).
Contract: IT Consulting Services Contract No. RTQ-00894.

Compensation

This opportunity is for a full-time, contract position with possible extensions and pay commensurate with experience up to $75 per hour or $156,000 per year.

How to Apply

Apply directly through this posting. Qualified candidates will be contacted for a screening call, followed by a client interview if selected.

TECKpert is an Equal Opportunity Employer.

Important Application Notice:

To ensure the integrity of our recruitment process, please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review.
• Verification Information: To help verify your identity, please include a link to your LinkedIn profile, GitHub repository (for technical roles), or other professional profiles that can substantiate your experience and verify your identity.
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information, fake resumes, or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action.

Recruiting Safety Notice: To protect job seekers from scam listings, please note that all official communications from our hiring team will come exclusively from a @teckpert.com email address. TECKpert will never ask for sensitive personal information or financial details during the initial interview phase. If you are ever unsure about the authenticity of a outreach, please reach out to us directly through our official website.

Thank you for your cooperation

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