Revenue Cycle Managed Services Billing Supervisor

Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

Impact Advisors is seeking a knowledgeable and motivated Billing Supervisor who will oversee daily operations related to professional and facility billing, claim submission, charge review, edit resolution, payment reconciliation, and billing staff performance. This leader upholds workflow standards and drives productivity to ensure claims are billed accurately, timely, and in compliance with all applicable payer requirements, regulatory guidelines, and organizational policies.

The Billing Supervisor plays a critical frontline leadership role and serves as a partner to Managers and Directors, supporting both team performance and client outcomes while collaborating closely with coding, accounts receivable, denials, patient access, and other revenue cycle teams.

This position manages between 10-15 billing representatives across both U.S. and nearshore locations with responsibility for the accuracy, quality, and productivity of their assigned team. The position reports to the AR Director and offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry.

Key Responsibilities

Daily Operational Oversight

• Oversee daily billing work queues to ensure timely claim generation, claim editing, submission, rebilling, and follow-up activities.

• Monitor billing productivity, claim volumes, and aging reports to ensure service level expectations are met.

• Review and resolve billing edits, claim rejections, and front-end denials to facilitate accurate first-pass claim acceptance.

• Ensure accurate claim submission to government, commercial, managed care, and workers’ compensation payers.

• Monitor unbilled accounts and charge lag metrics to identify trends and prevent delays in revenue recognition.

• Research and resolve complex or escalated billing issues involving payers, providers, patients, coding teams, and operational departments.

• Maintain compliance with HIPAA, CMS regulations, payer billing requirements, state-specific guidelines, and organizational policies.

• Conduct quality audits to validate billing accuracy, documentation requirements, claim edits, and compliance standards.

• Review billing performance metrics and prepare productivity, quality, timeliness, and claim acceptance reports for leadership.

• Collaborate with coding, patient access, AR, denials management, cash posting, and compliance teams to resolve revenue cycle issues and improve workflow efficiency.

• Support month-end close activities by ensuring timely billing completion, reporting accuracy, and communication of unresolved issues.

• Review and assist with escalated claims requiring supervisor intervention, including payer-specific billing requirements, authorization concerns, modifier usage, and regulatory compliance considerations.

Staff Leadership

• Lead, coach, train, and evaluate employees to meet productivity, quality, compliance, and customer service standards.

• Conduct regular 1:1 meetings, team huddles, and performance discussions.

• Monitor team performance and develop action plans to address productivity, quality, or attendance concerns.

• Assist with onboarding, workflow training, and ongoing competency development for billing staff.

• Provide guidance on billing regulations, payer requirements, claim submission processes, and system workflows.

• Support performance improvement initiatives, corrective actions, and employee development activities as needed.

• Foster a culture of accountability, collaboration, and continuous improvement.

Cross-Functional Collaboration

• Work closely with Billing Managers, Directors, and Client Delivery leadership to identify operational challenges, escalate payer issues, and implement process improvements.

• Partner with coding, clinical operations, patient access, denials, and AR leadership to improve clean claim rates and reduce revenue leakage.

• Participate in leadership, operational, and client meetings as needed.

• Assist with implementation projects, workflow enhancements, system upgrades, and client transitions.

Qualifications

Required

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, business, finance, or a related field preferred.

• Minimum of three years of healthcare billing, revenue cycle, patient accounting, or related experience required.

• At least 1-2 years of healthcare billing supervisory or team lead experience.

• Strong knowledge of professional and/or hospital billing processes, claim submission workflows, payer requirements, and reimbursement methodologies.

• Experience working with Medicare, Medicaid, commercial insurance, managed care organizations, and government payers.

• Working knowledge of claim edits, denials, modifiers, coordination of benefits, eligibility verification, and billing compliance requirements.

• Experience using electronic health records, practice management systems, clearinghouses, payer portals, and Microsoft Office applications.

• Ability to interpret payer policies, billing guidelines, remittance advice, and operational reports.

• Strong understanding of revenue cycle processes, reimbursement methodologies, and healthcare billing regulations.

• Proficiency with EHR and billing systems (Epic preferred), Microsoft Excel, and workflow reporting tools.

• Excellent communication, time management, leadership, and organizational skills.

• Ability to travel occasionally to support client implementations, training, and onboarding activities.

Preferred

• Certified Professional Biller (CPB), Certified Revenue Cycle Representative (CRCR), or related healthcare revenue cycle certification.

• Experience supporting large, multi-facility health systems or physician organizations.

• Experience with offshore or nearshore team management.

• Bilingual (English/Spanish).

• Experience with Epic, Cerner, Meditech, or other enterprise patient accounting systems.

• Experience leading teams in complex revenue cycle environments with multiple specialties and payer types.

• Located in California or Texas.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.