Accounts Receivable Officer

St John of God Health Care

Join a values-driven healthcare organisation dedicated to delivering exceptional care and service. We are seeking a detail-oriented and customer-focused Accounts Receivable Officer to provide an efficient billing and receivables service while supporting the organisation's mission and commitment to excellence.

The position is offered on a permanent, full-time basis, working 38 hours per week.

Key responsibilities

• Manage billing and accounts receivable activities, ensuring accuracy, completeness, and timely processing.

• Raise, process, and reconcile charges, payments, refunds, journals, and credit notes across multiple payment channels.

• Monitor and follow up outstanding accounts in line with organisational policies and procedures.

• Investigate and resolve billing discrepancies, rejections, queries, errors, and exceptions promptly and accurately.

• Liaise with health funds, hospital staff, and external stakeholders to maintain accurate billing information and maximise revenue outcomes.

• Ensure billing practices comply with contractual agreements, organisational requirements, and relevant policies.

• Support audits, system enhancements, process improvements, and the implementation of new billing and receivables processes.

• Deliver high-quality customer service while collaborating with team members to meet service levels and business objectives.

Your skills and experience

To be successful in this role, you will bring previous accounts receivable and administrative experience, supported by strong communication and interpersonal skills. You will be confident liaising with patients, members of the public, external stakeholders, and colleagues at all levels, and have excellent computer skills, a keen eye for detail, and a commitment to delivering accurate, high-quality work.

You will be highly organised, able to prioritise competing tasks, and perform effectively in a fast-paced environment while working collaboratively as part of a team. An understanding of quality improvement principles, a commitment to ongoing professional development, and experience or knowledge of the private health sector, particularly health funding and contracts, will be highly regarded.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

All applicants are requested to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements.

We can offer you

• Salary: $71,352 to $77,022 per annum plus 12% superannuation

• Full- time permanent position

• A welcoming and supportive culture

• Highly competitive salary and entitlements

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Employee support through our dedicated free Employee Assistance Program (EAP)

• Innovative Professional Development opportunities

• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

• Bike riding facilities and showers

• Central CBD location, close to bus and train stations

• 40% Work from Home

• 14 weeks Paid Parental Leave (WA)

For enquiries, contact Cassie O’Brien, Accounts Receivable Supervisor, on (08) 6116 0283

Position may be filled before closing date if a suitable candidate is identified

If we identify a surplus of suitable candidates for this role, you may also be invited to a candidate talent pool list where you could be offered an alternative position 

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.