Associate Director - LTC Facilities

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

This position is part of Facilities Management and Workplace Services (FMWS) and provides oversight for an outsourced Integrated Facilities Management Provider (IFMP). It oversees facilities management services delivered primarily at the Lilly Technology Center (LTC) north and south campuses in Indianapolis, Indiana, functioning much like a landlord for FMWS-owned facilities, including administrative, laboratory, pilot plant, clinical trial manufacturing/production/packaging/distribution, and data center space, as well as site grounds and infrastructure. The role also oversees CBRE services provided in non-FMWS-owned facilities at LTC and the Materials Center, such as campus-wide housekeeping. The position is ultimately accountable for ensuring FM assets and services are delivered safely and meet the needs of both the business and building occupants.

Key Responsibilities

• Oversee the relationship between the Integrated Facilities Management Provider (IFMP) and Lilly.
• Serve as an advocate for either party as needed, drive cross-functional collaboration, and coordinate communication between the IFMP and Lilly organizations such as the ETC and various tech teams.
• Ensure the IFMP's objectives align with company priorities by establishing and refining relationship goals, success indicators, KPIs, governance structures, business processes, and communication strategies.
• Monitor IFMP performance through regular business review meetings with FMWS and IFMP management.
• Meet regularly with key customers, participating in customer lead teams (e.g., quality, HSE, facilities) as needed.
• Monitor customer satisfaction, ensure service level agreements are implemented, and serve as the first Lilly management point of contact for contract interpretation and issue escalation.
• Partner with Procurement and Finance to ensure the IFMP adheres to compliance and financial requirements, including review/approval of invoices and out-of-baseline work (via the SOCC process), and approval of work orders and stores requests.
• Monitor expense performance to plan across the IFM cost centers and oversee the local capital budget, approving Capital Investment Requests (CIRs) and monitoring capital project financial performance.
• Monitor delivery of all capital projects led by IFMP project managers at the site, including major capital and locally funded projects.
• Serve as the Lilly Hiring Manager for IFMP and subcontractor personnel, ensuring compliance with relevant Lilly policies, approving system access and equipment issuance, conducting periodic access reviews, and managing contractor recertification and related HR matters.
• Ensure suppliers meet all applicable HSE requirements; participate in relevant HSE steering teams, safety teams, and environmental review meetings; support IFMP success in internal and external HSE audits and inspections.
• Ensure suppliers meet all applicable GMP requirements and support IFMP success in internal quality audits and external inspections.
• Drive continuous improvement in processes and operations using Lean and other methodologies to improve reliability, productivity, efficiency, product quality, and risk reduction; support energy reduction efforts and serve as point person for key FMWS initiatives and programs.
• Serve as the IT system owner for FM-related Lilly IT systems supporting facilities and utilities management.
• Serve as an emergency officer, providing leadership during emergency response and recovery, including liaison support to site business recovery efforts.

Basic Qualifications

• Bachelor's degree in engineering discipline or relevant field.
• Minimum of 5 years’ experience in operations in a regulated manufacturing environment.
• Minimum 3 years’ experience in GMP facility with engineering, design, construction, and/or maintenance.
• Minimum 3 years’ experience in finance, budgeting, and/or forecasting.
• Minimum 3 years’ experience in capital project management.

Preferences

• Ability to speak, read, and write English at a level sufficient to communicate technical and business information effectively.
• Prior knowledge or experience with the customer group and/or work to be performed.
• Three to five years of demonstrated application of specialized knowledge in project management, contracting and contract strategy management, LEAN, conduct of maintenance, proactive asset management, and reliability-centered maintenance.
• Three to five years of experience in a supplier relationship management role.
• Excellent written and verbal communication skills, with demonstrated ability to effectively communicate with senior leadership.
• Demonstrated ability to build collaborative relationships across internal and external groups with competing priorities and limited direct authority.
• Demonstrated experience in effective mediation and negotiation in both group and individual settings.
• Demonstrated ability to work in a highly autonomous, flexible environment with minimal direction.

Additional Information

• Shift: Monday through Friday, normal business hours. Flextime and remote work available.
• Some travel may be required for training, seminars, conferences, benchmarking, and visits to other Lilly sites.
• A company cell phone must be carried.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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