Epic Testing Solution Architect

Epic Testing Coordinator/Architect - Ambulatory Applications

Location: Remote, pacific hours
Duration: 6 months

Position Summary

The Epic Testing Coordinator is responsible for planning, coordinating, executing, and governing application testing activities for Epic Ambulatory and related applications supporting community-based healthcare, behavioral health, public health, and social service programs. This role serves as the primary liaison between operational stakeholders, application analysts, project leadership, vendors, and end users to ensure Epic workflows are thoroughly validated prior to implementation and ongoing system enhancements.

The Testing Coordinator oversees test strategy development, test script creation, workflow validation, defect management, regression testing, integrated testing, PRCT and Day in the Life events, across multiple Epic applications and integrated systems. The role ensures that Epic solutions support clinical, financial, care management, community outreach, and county program administration workflows while meeting regulatory, compliance, and operational requirements.

Primary Applications Supported

The Testing Coordinator will oversee testing activities for:

• Epic Ambulatory
• Professional Billing (PB)
• Dorothy
• Healthy Planet
• Compass Rose
• MyChart
• Care Everywhere
• Reporting and Analytics Solutions
• Third-Party and Ancillary System Integrations

Key Responsibilities

Testing Strategy & Planning

• Develop and maintain comprehensive testing plans, schedules, and testing governance processes.
• Coordinate testing activities across multiple implementation and optimization projects.
• Establish testing entry and exit criteria for all testing phases.
• Partner with application teams to identify testing scope, dependencies, assumptions, and risks.
• Facilitate test readiness reviews and go/no-go recommendations.

Test Script Development

• Lead creation and maintenance of workflow-based test scenarios and test scripts.
• Ensure test scripts reflect real-world operational and community-based care workflows.
• Collaborate with subject matter experts to validate expected system outcomes.
• Maintain traceability between business requirements, workflow decisions, and test cases.

Integrated Testing

• Coordinate end-to-end testing across Epic applications and integrated third-party systems.
• Validate interfaces, referral workflows, documentation, scheduling, registration, billing, reporting, and care coordination processes.
• Verify data flow between Epic and external systems supporting county and community programs.
• Coordinate testing of mobile and field-based workflows utilized by outreach and community care teams.

Defect Management

• Manage the defect lifecycle from identification through resolution and retesting.
• Facilitate defect triage meetings.
• Work closely with Epic analysts, technical teams, and vendors to prioritize issue resolution.
• Track key testing metrics including defect trends, resolution rates, and testing progress.

County and Community Program Validation

• Coordinate testing for workflows supporting:
• Community-based organizations (CBOs)
• Public health programs
• Behavioral health services
• Care management programs
• Referral management
• Outreach services
• Population health initiatives
• Eligibility and program administration activities

Reporting & Governance

• Produce testing dashboards, status reports, risk logs, and executive summaries.
• Present testing progress and readiness assessments to project leadership and governance committees.
• Escalate testing risks, dependencies, and critical defects impacting implementation milestones.

Regulatory & Compliance Validation

• Coordinate testing activities supporting:
  • HIPAA compliance
  • 42 CFR Part 2 requirements
  • Security and role-based access controls
  • Audit trail validation
  • Privacy and consent management workflows

Qualifications

Required Education & Experience

• Minimum 5 years of healthcare IT, Epic, quality assurance, testing, or application support experience.
• Minimum 3 years coordinating large-scale testing efforts in an Electronic Health Record (EHR) environment.
• Experience participating in multiple Epic implementation or optimization projects, as the testing lead.

Preferred Experience

• Experience supporting county, public sector, behavioral health, community health, or social services organizations.
• Experience working with community-based organizations and multidisciplinary care teams.

Familiarity with healthcare billing, referral management, care management, population health, and community outreach workflows.

Preferred Epic Experience Testing the following application: 

• Ambulatory
• Healthy Planet
• Dorothy
• Professional Billing (PB)
• Compass Rose
• Care Everywhere
• Cogito or Reporting

Knowledge, Skills & Abilities

• Strong understanding of software testing methodologies and best practices.
• Experience with test management and defect tracking tools.
• Knowledge of Epic workflow validation and integrated testing processes.
• Excellent facilitation and stakeholder engagement skills.
• Ability to translate business workflows into test scenarios.
• Strong analytical and problem-solving skills.
• Experience coordinating cross-functional teams and managing competing priorities.
• Excellent written and verbal communication skills.
• Ability to work effectively with operational leaders, clinicians, analysts, vendors, and executive stakeholders.

Success Measures

The Epic Testing Coordinator will be measured on:

• Test case execution percentages
• Defect identification and resolution effectiveness
• Successful completion of integrated testing milestones
• Reduction in post-go-live issues
• Stakeholder satisfaction
• Go-live readiness and testing quality outcomes
• Compliance with testing governance and documentation standards

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $115,000 to $155,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.