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Customer Support Specialist (Dutch-Speaking) – Remote

CB Talents Academy

Role overview

Qualifications

  • Native or C1-level proficiency in Dutch
  • B2-level English for internal communication
  • Strong PC literacy and proficiency in MS Office
  • Excellent written communication and multitasking abilities

Responsibilities

  • Provide comprehensive after-sales support via email and chat channels
  • Resolve common customer issues regarding order delivery delays and damaged items
  • Execute back-office administration tasks efficiently using multiple software tools
  • Engage with customers across social media platforms when required

Key facts

  • Remote from: Greece
  • Full time
  • Customer Support Specialist
  • Dutch, English

Hard skills

Other skills

  • Customer Service
  • Computer Literacy
  • Microsoft Office
  • Typing
  • Multitasking
  • Solutions Focused

About the company

CB Talents Academy logo

CB Talents Academy

Bootcamps & Skills Academies

CB Talents Academy seek to establish the link between the knowledge acquired and the labor market. Our Academy provides both the knowledge and skills needed to succeed national and internationally, while giving our students the necessary means to achieve their professional goals nevertheless encouraging them to raise the bar and to rely on anyone but themselves in an extremely volatile and complex market. We work hard to improve the world of work. Our ambition is to contribute to solve the skills shortage challenge through consistently facilitating employment transitions in increasingly volatile and complex labor markets. With this in mind, we provide training for young students on how to operate in a wide number of programs and/or IT sectors, from Java to Ruby on Rails. In order to do so, we have partnered with some of the best companies in the world who are willing to teach you, therefore making you more and more appealing to every IT company in the world. All of this makes CB Talents Academy a pioneer in solving a global skills shortage, helping students to quickly understand IT trends, improving their career prospects. If you are looking for the perfect launching ramp to boost your career, CB Talents Academy has got your back ! If you feel you should benefit from our expertise, contact us !

Company details

IndustryBootcamps & Skills Academies
Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Position Title

Customer Support Specialist (Dutch-Speaking) – Remote

Job Overview

We are seeking a dedicated Dutch-speaking Customer Expert to join a global team in a remote capacity. In this role, you will provide high-quality after-sales support primarily through email and chat (with minimal phone interaction) and handle essential back-office tasks. You will serve as a key point of contact for resolving everyday customer inquiries, including delivery tracking, damaged goods, and product exchanges.

Key Responsibilities

  • Provide comprehensive after-sales support via email and chat channels, with occasional phone inquiries.
  • Resolve common customer issues regarding order delivery delays, missing or damaged items, and product exchanges.
  • Execute back-office administration tasks efficiently using multiple software tools and CRMs.
  • Engage with customers across social media platforms for specific regional markets when required.
  • Maintain high quality and customer satisfaction standards across all interactions.

Requirements

  • Language Skills: Native or C1-level proficiency in Dutch, with B2-level English for internal communication and tools.
  • Technical Skills: Strong PC literacy, proficiency in MS Office, and a typing speed of at least 25 WPM (30 WPM preferred) with 85%+ accuracy.
  • Experience: Previous experience in customer service, sales, or high-volume support roles is a plus, but not required.
  • Soft Skills: Excellent written communication, multitasking abilities, and a solution-oriented mindset.

Work Model & Schedule

  • Location: Remote (Must be based in or relocating to Greece)
  • Contract Duration: 8-month contract
  • Schedule: Full-time, Monday to Friday with occasional weekend shifts
  • Hours: Rotating shifts between 09:00 and 21:00

What We Offer

  • Monthly productivity bonus (up to €150/month based on performance)
  • Full relocation support package provided
  • Comprehensive training and continuous development
  • Opportunity to gain experience in an international, multicultural environment

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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