Customer Support Specialist (Dutch-Speaking) – Remote

Position Title

Customer Support Specialist (Dutch-Speaking) – Remote

Job Overview

We are seeking a dedicated Dutch-speaking Customer Expert to join a global team in a remote capacity. In this role, you will provide high-quality after-sales support primarily through email and chat (with minimal phone interaction) and handle essential back-office tasks. You will serve as a key point of contact for resolving everyday customer inquiries, including delivery tracking, damaged goods, and product exchanges.

Key Responsibilities

• Provide comprehensive after-sales support via email and chat channels, with occasional phone inquiries.
• Resolve common customer issues regarding order delivery delays, missing or damaged items, and product exchanges.
• Execute back-office administration tasks efficiently using multiple software tools and CRMs.
• Engage with customers across social media platforms for specific regional markets when required.
• Maintain high quality and customer satisfaction standards across all interactions.

Requirements

• Language Skills: Native or C1-level proficiency in Dutch, with B2-level English for internal communication and tools.
• Technical Skills: Strong PC literacy, proficiency in MS Office, and a typing speed of at least 25 WPM (30 WPM preferred) with 85%+ accuracy.
• Experience: Previous experience in customer service, sales, or high-volume support roles is a plus, but not required.
• Soft Skills: Excellent written communication, multitasking abilities, and a solution-oriented mindset.

Work Model & Schedule

• Location: Remote (Must be based in or relocating to Greece)
• Contract Duration: 8-month contract
• Schedule: Full-time, Monday to Friday with occasional weekend shifts
• Hours: Rotating shifts between 09:00 and 21:00

What We Offer

• Monthly productivity bonus (up to €150/month based on performance)
• Full relocation support package provided
• Comprehensive training and continuous development
• Opportunity to gain experience in an international, multicultural environment