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Director, Professional Services (all genders)

Role overview

Qualifications

  • Extensive experience in large-scale implementations
  • Ability to drive solution-focused discussions
  • Experience in PL management
  • Customer success expertise

Responsibilities

  • Oversee the successful delivery of Icertis implementations
  • Deploy solutions to customers and support partner implementations
  • Foster growth and ensure customer success

Key facts

  • Remote from: Germany
  • Full time
  • Professional Services Director
  • English

Hard skills

Other skills

  • Communication
  • Collaboration
  • Problem Solving

About the company

Icertis logo

Icertis

Computer Software / SaaS

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, 30% of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

Company details

Company typeLarge
IndustryComputer Software / SaaS
Company size1001 - 5000

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Job description

The Director, Professional Services plays a pivotal role in overseeing the successful delivery of Icertis implementations. Reporting to the Associate Vice President of Professional Service, this position deploys our solutions to customers or supports our partner implementations across Europe.

We are seeking someone with extensive experience in large-scale implementations who can drive solution-focused discussions with customers and partners. This role encompasses P&L management, customer success, and fostering growth.

Location: Candidates can be based anywhere in Germany. For those based in Frankfurt, we work in a hybrid model, with two days per week spent collaborating with colleagues in our Frankfurt office.

This is an individual contributor role without people management responsibilities.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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