CIC Technician, Clinical Collaborative Solutions

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization.  Candidates should be aware that this role will not remain within CVS Health following the transaction.  The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation.

Position Summary

The Clinical Intervention Center (CIC) Technician supports the day-to-day operations of the Clinical Collaborative Solutions team by delivering responsive customer service to facilities and prescribers’ offices, collaborating with pharmacists on cost-savings initiatives, and helping resolve medication-related claim rejections. As a fully remote, computer-based role, this position requires confidence and adaptability in navigating multiple systems and software applications throughout the workday.

Key Responsibilities

• Fax CIC forms to prescribers and facilities using RightFax.
• Contact prescribers’ offices and facilities to verify fax numbers, office information, and fax preferences.
• Make outbound calls and receive inbound calls.
• Prepare patient-specific therapeutic interchanges (PSTIs).
• Set up Facility Formulary Therapeutic Interchanges (FFTIs) and Third-Party Therapeutic Interchanges (TPTIs).
• Prepare medication profiles for Medication Therapy Management (MTM).
• Process documents in Perceptive Content, including medication approvals and denials.
• Provide flexible support across CIC operations as needed, including medication-reject resolution, special customer requests, and prior authorization activities.

Required Qualifications

• Minimum of two years of relevant pharmacy technician experience.
• Active pharmacy technician license or registration in good standing in the state where the candidate resides.
• Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.
• Effective written and verbal communication skills.
• Proficiency with computer systems and standard office applications.

Preferred Qualifications

• Three or more years of relevant pharmacy technician experience.
• Experience with Omnicare systems, including: OASIS, OmniDX, Rightfax, Perceptive Content. 
• Demonstrated ability to collaborate effectively with peers, leadership, and customers.
• Strong attention to detail and ability to maintain accuracy while meeting production expectations.

Education

High school diploma or GED required.

Work Arrangement

This is a remote position and candidates can reside anywhere in the United States. The selected candidate must be able to work the assigned schedule, remain available to support team needs during standard operating hours, and maintain a suitable remote work environment that supports confidentiality, productivity, and business requirements.

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization.  Candidates should be aware that this role will not remain within CVS Health following the transaction.  The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.