Senior Manager, Clinical Product Strategy & Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Senior Manager, Clinical Product Strategy & Operations

We have an outstanding opportunity for a strategic leader & operator to join our Healthspire Payor Solutions Product team focusing on Cardiometabolic products.

About CVS Healthspire:

The CVS Health Healthspire Payor Solutions organization designs, delivers, and operates a configurable collection of products, programs, and tools that complement the benefit plans of our enterprise employer and health plan customers. Our care delivery and care management solutions target population health outcomes that require risk mitigation, intervention, and ongoing chronic care management.  We use technology-enabled population identification based on multisource data integration – medical claims, pharmacy claims, lab data and patient inputs– for applying evidence-based opportunities and an omnichannel, next best action approach. Advanced analytics drive higher engagement and better care delivery through a comprehensive machine learning platform and our one-on-one patient connections. Our solutions deliver a highly engaging digital and virtual care experience for patients helping them improve their health outcomes.

About The Role:

We are seeking a strategic Senior Manager with a track record of designing, launching and operating programs to join Healthspire product to lead and shape the future of Healthspire’s obesity solutions.

Obesity is recognized by the American Medical Association (AMA) as chronic disease resulting from genetic, biological, and environmental factors. A common condition, 40% of American adults have obesity and the GLP-1 market is expected to reach $95B by 2030.

As a Senior Manager, you will be responsible for directing operations of the team and oversees the product portfolio, conducting market analysis, and driving new product development. Collaborates cross-functionally, sets pricing and promotion strategies, measures performance, and ensures regulatory compliance to achieve business objectives and drive growth in the competitive pharmacy retail industry

Key Responsibilities:

• Establishes procedures for the development of the overall product strategy, including market analysis, customer research, and competitive intelligence.

• Prioritizes initiatives, defines product features, and establishes a roadmap that aligns with market demands and business objectives.

• Assesses customer needs, preferences, and pain points to guide product decision-making and ensure customer-centric product development.

• Collaborates with cross-functional teams to define product vision, identify target markets, and set strategic goals for the product portfolio.

• Establishes product requirements as well as feature prioritization, working closely with engineering and design teams to deliver high-quality products that meet customer needs and market demands.

• Guides product performance, monitors market trends, and makes data-driven decisions regarding product enhancements, updates, or retirement to optimize the product portfolio.

• Promotes cross-functional communication and coordination, ensuring effective collaboration to achieve product goals.

• Identifies unique value propositions, defines product positioning, and ensures effective communication of product features and benefits to customers and the market.

• Provides leadership, guidance, and mentorship to product managers and other team members by building and developing high-performing product teams, promoting a culture of innovation and collaboration, and providing coaching and career development opportunities.

• Design, enhance, and manage patient and clinician experiences, processes, protocols, assessments, and workflows

• Develop and maintain strong, strategic relationships with key suppliers and matrix partners to drive partnership and performance

• Evaluate KPI and SLA performance, measuring program efficacy to formulate and subsequently deliver upon quality improvement plans  

• Leverage data-driven insights and a deep understanding of patient and client needs and market dynamics to identify and prioritize items enhancement

• Conducting deep dive quantitative and qualitative analyses to identify opportunities for innovation and process improvement

• Own the end-to-end product Benefit Integration component, ensuring systems are scalable, secure, and aligned with long‑term business goals.

This job might be for you if:

• You are passionate about working on products that have a meaningful impact to our clients and patients, truly helping people on their path to better health

• You are highly agile in adapting to new industry dynamics and business needs

• You are energized by being part of a large cross functional team working in a hands-on, fast paced, and dynamic environment

• You enjoy quantifying and solving complex business problems and are able to take ideas and communicate them effectively to leadership and diverse stakeholder groups

• You are able to understand complex systems, processes, and problems and are able to distill topics and information to create manageable direction for yourself and your team

Required Qualifications:

• 7+ years of experience in product management/development, product operations & strategy, or program management within the healthcare space preferably at a health tech, tech-enabled provider, or Payor/PBM organization

• 7+ years of experience managing multiple projects and prioritizing work based on impact and team priorities

• 5+ years of experience developing analyses, presentations, and support materials to successfully drive product strategy decisions and deliver operational process change

• 5+ years of experience in strategic thinking including quantitative, analytical, and problem-solving skills

• 5+ years of making informed, data-driven decisions, with a strong emphasis on translating data insights into actionable strategies.

• 4+ years of experience managing relationships at a senior level; capacity to quickly build and maintain credible relationships at varying levels both within CVS Health and outside of the organization

• 2+ years managing one or more employees  

Preferred Qualifications:

• Experience within the care delivery and management industry

• Experience in management consulting

• Expertise in vendor contracting and relationship management

• Master’s or other advanced degree is preferred

Education

• Bachelor's Degree required; may consider comparable work experience

Location

This position can work remotely from home or office from one of the CVS Health corporate locations. Occasional travel is required (10-20%)

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.