Patient Assistance Advocate - Pharmacy Technician

Location:

Hiring Range:

Position Summary: 

Will work with patients and clinics to provide financial assistance to

make medications affordable for patients.

Key Performance Areas:

KPA 1 – Patient Assistance

• Submit financial assistance applications for AON patients.

• Follow up on submitted PAP requests for updates.

• Assist patients with financial assistance through manufacturers and foundations.

• Follow up with patients through the entire assistance processs and submit renewals when indicated.

KPA 2 – Customer Service

• Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc.

• SP follow-up to assure orders are being processed efficiently.

• Scheduling deliveries.

KPA 3 – Backup to pharmacy staff

• Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed.

KPA 4 – Education & Training

• Responsible for keeping up on all applicable training and education for maintenance of permit.

• Providing PAP training to new hires when required.

• Will follow up daily to see which grants/foundations have available funds

Position Qualifications/Requirements:

Education: High school diploma, GED or equivalent education is required

Previous Experience: Minimum of two years’ experience in Retail/Specialty/Hospital Pharmacy as a Pharmacy Technician preferred; medical terminology and attention to detail required. Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.   

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Certifications/Licenses:

• Pharmacy technician registration with the Florida Dept of Health in good standing preferred.

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Travel: <25%

Standard Work Days/Hours Monday to Friday 8:00-5:30 will vary based off respective time zone.

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