Medication Adherence Specialist

JOB SUMMARY 

The Medication Adherence Specialist is responsible for engaging patients, prescribers and pharmacies to support medication adherence, facilitate prescription refills, and identify barriers to compliance. This role focuses on patient engagement and health system coordination following structured protocols and scripts to improve adherence measures and health outcomes. In addition, they will assume the responsibility of performing technical and clerical duties, which do not require the professional clinical judgment of a pharmacist

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct proactive patient outreach to support medication adherence programs using an approved script
• Educate patients on the importance of taking medications as prescribed, reinforcing adherence strategies without exercising clinical judgment
• Assist patients with medication refills and coordinating prescription renewals with pharmacies and providers
• Identify common adherence barriers such as cost, forgetfulness, or access issues and provide non-clinical solutions within the scope of the role
• Follow established protocols to triage patients to a pharmacist when clinical concerns, side effects, or medication-related questions arise
• Document all patient interactions, including identified challenges and resolutions, accurately and in compliance with company policies
• Call patients to explain MTM Services and schedule appointments when applicable
• Complete outreach to prescriber offices and pharmacies, as needed
• Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
• Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity
• Provide exemplary internal and external customer service through prompt, professional, and polite communication
• Perform auxiliary functions essential to the efficient operation of the department
• Perform other duties as assigned
• Meet performance expectations set forth by manager
• Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures