Customer Engagement Specialist (Employee Group Benefits)

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship.  We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together.  Come be a part of this journey with us as we champion lives!

Our Opportunity:

Our Customer Engagement Associates are the heart of OneAmerica Financial, providing customers with information about their life or disability benefits, claim filing, status of an active claim, and payment information. We are looking for highly motivated individuals who have a passion for providing excellent customer engagement. You’ll start learning our business from day one and be entrusted to serve as the voice of OneAmerica Financial to our patrons, business partners and operations.

The successful Customer Engagement Associate displays a strong level of emotional intelligence, can work well under pressure, and has already mastered strong professional and technical skills.

What You’ll Do:

• Bring a ‘customer comes first’ mentality every day!
• Receive inbound calls to assist our customers with their benefits questions and concerns, assisting them in increasing their financial confidence in their benefit plan
• Work well within a fast-paced environment, with the ability to multi-task effectively.
• Maintain a sense of ownership and be a self-starter and have a strong attention to detail
• Create and maintain respectful relationships with peers

Why you’ll love working here and what we can offer you:

• Competitive benefits package, including a performance incentive bonus
• Insurance eligibility first of month after 25 days of employment
• 401(k) Plan with strong company match AND pension plan – 100% vesting after 5 years
• Employee Referral Bonuses – $250+ depending on the position level
• Personal and leadership development programs with rapid career growth opportunities
• Ability to work from home. We provide thorough paid training and all equipment to work virtually.
• Monday through Friday work schedule 

What You’ll Need:

• High-speed internet connection with the space to work remotely.
• High School Diploma or equivalent required. Associates degree preferred.
• Experience working in a customer focused environment
• Prior experience working in a high-volume call center environment preferred
• Proven ability to work in a fast-paced, high-volume customer engagement environment and meet deadlines
• Strong communication and customer service skills
• Demonstrated technical and analytic skills
• Possess a desire to work in a team environment
• Demonstrated ability to be detail-oriented, organized, a self-starter and handle multiple tasks
• Must be able to work scheduled hours (between the hours of 8:00 AM through 6:00 PM EST).

#LI-SC1

Salary Band: 02A

This selected candidate will be expected to work fully remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $21.16 - $28.25 hourly. Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer:  American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.