IT Workforce Enablement Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an IT Workforce Enablement Manager to support employee readiness and adoption for technology, process, and operating model changes across Enterprise Technology Partners (ETP). This role translates technical, operational, and change-related information into clear, practical resources that help employees understand what is changing, how to complete key tasks, and where to find support. The role partners with project teams, Workforce Development, Change Management, Internal Communications, leaders, subject matter experts, and business stakeholders to deliver organized, accurate, and easy-to-use enablement resources that improve workforce readiness and reduce adoption friction. 

Key Responsibilities 

• Develop practical enablement resources, including job aids, quick reference guides, FAQs, learning pathways, knowledge articles, process documentation, readiness materials, and adoption resources for assigned ETP initiatives. 

• Translate technical, operational, and change-related information into clear, employee-friendly content that supports understanding, task completion, and adoption. 

• Partner with subject matter experts, project teams, Change Management, Internal Communications, Workforce Development, leaders, and business stakeholders to gather requirements, validate content, and align enablement materials to business needs. 

• Support workforce readiness and adoption activities for technology, workflow, process, platform, and operating model changes across ETP. 

• Publish, organize, and maintain enablement content across approved employee-facing channels, including SharePoint/zHUB, LMS platforms, Microsoft Teams, Outlook/email, and related resource hubs. 

• Coordinate assigned learning and enablement activities, including training logistics, participant communications, session support, enrollment tracking, calendars, intake requests, and follow-up actions. 

• Maintain templates, trackers, content calendars, documentation, review histories, and version control to ensure enablement resources remain accurate, current, searchable, and easy to use. 

• Track and summarize enablement indicators, such as training participation, completion, learner feedback, adoption signals, support themes, and available platform engagement data. 

• Identify readiness gaps, content needs, adoption barriers, support trends, risks, dependencies, and approval issues; escalate concerns and recommend practical improvements. 

• Use approved collaboration, productivity, and AI-enabled tools responsibly to improve content creation, summarization, workflow organization, knowledge management, reporting, and enablement quality. 

Qualifications 

• Bachelor’s degree in Learning and Development, Workforce Development, Organizational Change, Communications, Business, Instructional Design, Human Resources, Information Technology, or a related field; or an equivalent combination of education and experience. 

• Relevant experience supporting workforce enablement, employee adoption, change management, communications, learning, training coordination, business operations, technology enablement, or a related function. 

• Experience creating employee-facing enablement content, such as job aids, guides, FAQs, learning materials, knowledge articles, process documentation, readiness materials, or adoption resources. 

• Strong writing, editing, proofreading, and content-simplification skills, with the ability to make complex information clear and actionable. 

• Hands-on experience with Microsoft 365 tools, including SharePoint, Microsoft Teams, Outlook, and related collaboration platforms. 

• Strong organizational skills with the ability to manage multiple requests, deadlines, stakeholders, calendars, templates, trackers, approvals, and follow-up actions. 

• Comfort reviewing basic learning, adoption, engagement, or platform metrics and turning them into clear summaries, observations, and practical recommendations. 

• Collaborative working style with the ability to partner across Workforce Development, Internal Communications, Change Management, project teams, technical teams, leaders, and business stakeholders. 

• Sound judgment when handling confidential, sensitive, technical, operational, or time-bound information, including responsible use of approved AI-enabled tools. 

• Ability to operate effectively in a fast-paced, change-driven environment with shifting priorities, evolving requirements, and multiple stakeholders. 

Estimated base salary range: $77,100 - $118,600 USD/annually

Work Authorization Requirement: This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future. 

#LI-Remote

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.