Student - Content and Channel Operations Assistant

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.

The Content and Channel Operations team is looking for a student worker to join the team. This position can be fully remote or hybrid (combination of remote and in-person in Manchester). This position will work directly with Content and Channel Operations to support recurring project setup, scheduling and term maintenance, project tracking, review coordination, documentation, operational reporting, and other duties as needed. In this role, the student will work with a variety of software including MS Office Suite, Workfront or Wrike, and TeamUp.  

May be eligible for Internship credit.

Essential Duties and Responsibilities: 

• Create, assign, and maintain recurring projects in the project management system. 

• Maintain scheduling tools and recurring operational calendars, including updating future term dates, archiving past terms, and supporting ongoing calendar accuracy. 

• Monitor project and task statuses, ensure work is assigned to the appropriate team member, follow up on incomplete items, and help close or update projects that are complete or near completion. 

• Support project review meetings by sending recurring review reminders, documenting assignments, and updating follow-up items as needed. 

• Assist with intake and review coordination by checking submitted request materials, tracking required approvals, and routing select requests to appropriate leadership reviewers. 

• Support documentation and organization of team processes, standards, and recurring operational procedures. 

• Other operational duties, as needed. 

Minimum Qualifications: 

• Enrollment in an undergraduate or graduate program at SNHU 

• Work study as part of their financial aid package 

• Interested in or prior experience in project management/operations and communications 

• Excellent communicator  

• Must have strong time management and organizational skills 

• Detail-oriented and comfortable with recurring administrative work 

• Ability to handle internal information with professionalism and discretion 

• Be able to work at least 4 hours during normal SNHU business hours of 8:00am-4:30pm 

Preferred Qualifications: 

• Proficiency in MS Office 

Work Hours:  

Mon-Friday between 8am and 4:30pm. Total number of hours per week not to exceed 20.  

Required Documents:  

Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.  

Primary Location (Millyard, Main Campus, Remote): Remote or hybrid 

Weekly Hours (between 5-20): 10-15 

Hourly Rate:  $13.50 

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation