Junior IT Helpdesk Specialist

This is usAt Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job
We are looking for a Junior IT Helpdesk Specialist to join our team and support our client's finance operations.

In this role, you will combine technical and financial support responsibilities, working with customer payment information, accounts receivable data, banking reports, and various business applications. You will communicate directly with clients, investigate payment-related questions, and help ensure that financial records and transactions are accurate and up to date.

This is a great opportunity for someone at the beginning of their career who is comfortable working with numbers, technology, and people and wants to develop their expertise in an international environment.

This is you

• Bachelor's degree in Accounting, Finance, Business, or a related field

• 1–3 years of experience in cash applications, accounts receivable, or a similar finance-related role

• Strong analytical and problem-solving skills

• Excellent verbal and written English communication skills

• Upper-Intermediate level of English

• Strong knowledge of MS Excel, PowerPoint, and Word

• Ability to communicate effectively with clients and internal teams

• Strong attention to detail and accuracy when working with financial data

• Comfortable working with multiple systems and handling several tasks simultaneously

• Proactive approach and willingness to learn new tools and processes

Nice-to-have skills

• Experience working in a Software as a Service (SaaS) environment

• Experience with Intacct

• Familiarity with payment platforms such as Stripe, Paya, or Braintree

• Experience with Zendesk or other customer support/ticketing systems

• Familiarity with Salesforce

• Understanding of Accounts Receivable and Collections processes

• Previous experience working with banking or payment-related information

This is your role

• Maintain accurate and up-to-date customer Accounts Receivable (AR) balances, including payment and credit applications

• Process daily ACH payments and check deposits and reconcile entries to identify and resolve variances

• Post and apply customer payments and update information in daily bank report spreadsheets

• Contact customers to obtain payment remittances and clarify remittance instructions or cash application questions

• Follow up on failed payments when necessary

• Monitor email and Zendesk tickets and respond to customer inquiries

• Provide customers with requested banking information in accordance with established procedures

• Assist with the overall Collections process, including ad hoc requests

• Review AR aging reports and investigate unapplied credits

• Maintain detailed records of unapplied funds and investigate outstanding or aged balances

• Collaborate with internal teams to resolve payment and account-related issues

• Ensure that all financial and customer information is handled accurately and in a timely manner
  
  At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.