Description
Join a Company That Invests in You
Seeking Alpha is the world's leading community of engaged investors. We’re the go-to destination for investors looking for actionable stock market opinions, real-time market analysis, and unique financial insights. At the same time, we’re also dedicated to creating a workplace where our team thrives. We’re passionate about fostering a flexible, balanced environment with remote work options and an array of perks that make a real difference.
Here, your growth matters. We prioritize your development through ongoing learning and career advancement opportunities, helping you reach new milestones. Join Seeking Alpha to be part of a company that values your unique journey, supports your success, and champions both your personal well-being and professional goals.
What We're Looking For
Seeking Alpha is looking for a forward-thinking IT Specialist to join our dedicated IT Team. In this role, you will be responsible for providing high-level, proactive technical support to our global employees, ensuring seamless operations and efficient use of technology. You will work closely with all Seeking Alpha teams, from product to operations, to drive IT efficiency, security, and employee productivity, directly contributing to our overall success.
What You'll Do
As an IT Specialist, you'll be at the heart of our technical operations, ensuring our team has the tools they need to thrive. Your day-to-day will involve:
- Delivering exceptional remote technical support: Provide prompt, polite, and effective assistance to employees across various operating systems, including Windows, macOS, and basic Linux, troubleshooting issues and maintaining a high standard of service that consistently meets our internal SLAs.
- Proactive problem-solving and project leadership: Identify opportunities for IT improvements, suggest innovative ideas, and actively push various IT projects (e.g., hardware upgrades, software rollouts, security initiatives) from conception to completion within decided timelines.
- Managing IT assets and vendor relationships: Oversee the procurement, delivery, and accurate stockkeeping of IT equipment across Europe and Ukraine. This includes managing relationships with existing suppliers and identifying new ones to ensure we always have what we need.
- Ensuring IT continuity and security: Be highly responsive and available for all daily IT needs during standard work hours. You'll also be available to team management in the event of a crisis or emergency situation (which may occur outside standard hours), acting as a trusted custodian of company administrative access and sensitive data.
- Educating and empowering users: Help employees become more self-sufficient by clearly explaining IT tools, services, and best practices. Your guidance will reduce recurring issues and enable more productive use of technology.
Requirements
- 2-3 years of experience in IT Helpdesk/Desktop Support, preferably in small to mid-sized teams
- Strong hands-on skills with Windows and macOS environments; Linux experience is an advantage
- High-level English proficiency, both written and spoken- a must
- Proven ability to take ownership of tasks, advance projects, and push them to completion within set timelines.
- Experience with managing IT procurement, handling deliveries, maintaining accurate stock registries, and managing supplier relationships.
- Willingness and ability to be highly responsive during standard work hours and available for team management during critical updates or emergencies, which may occasionally occur outside traditional hours.
- A high degree of trustworthiness and discretion, especially when handling sensitive company administrative access and data.
- A demonstrated passion for continuous learning and a strong ability to acquire new technical skills independently.
- Excellent communication skills with a polite, patient, and clear demeanor, capable of explaining technical information in an easy-to-understand way to non-technical users. Strong problem-solving skills with a proactive, "can-do" attitude.
Experience Nice to have:
- Remote support tools (TeamViewer, AnyDesk)
- SSO platforms (Google SSO, Microsoft SSO)
- Slack, Teams, and other IM applications.
