Customer Service Agent English Speaker - Night Shifts (m/f/d) - Availability to start on 14th September required

Job Description

At SIXT, we keep the world moving — and our international Customer Service & Sales Team is at the heart of it all. As an English-speaking Customer Service Agent (m/f/d), you'll be the friendly voice and helping hand that ensures every customer, from families heading on holiday to business travellers racing to meetings, gets the premium experience they deserve. This is a fully remote position with a night-shift schedule from 6pm to 8am, giving you the flexibility to work when the world slows down. If you have a passion for people and a customer-first mindset, this could be the perfect ride for you. Apply now and join Team Orange!

Please note: Availability to start with us on 14th September 2026 is mandatory.

YOUR ROLE AT SIXT

• You are the first point of contact for our customers, advising them on bookings, rental agreements, complaints, and invoices
• You support business and private customers by phone and email, helping them navigate online booking systems, make reservations, and find the right solution for any issue
• You approach every interaction with a sympathetic ear and a solution-oriented mindset, offering customers a full-service experience
• You collaborate closely with other departments to deliver the best possible service and drive customer satisfaction and loyalty

YOUR SKILLS MATTER

• Language You are fluent in English (written and spoken) with a clear and confident way of expressing yourself
• Availability You are available to work fully remotely from Portugal in rotating shifts from 6pm to 8am
• Experience You enjoy customer contact and handle challenging situations with professionalism and warmth — prior experience in customer service, a call centre, or BPO environment is required 
• Soft Skills You are organised, communicative, resilient under a heavy workload, and highly dependable
• Team Spirit You thrive in international teams and value the exchange with colleagues across different backgrounds
• Tools You are comfortable working with MS Office programs, especially Outlook, Word, and Excel

WHAT WE OFFER

• The SIXT Lisbon Experience Two of Lisbon's most exciting hubs — Factory Lisboa in Beato and ARTs Lisboa in Parque das Nações — are where you'll find your new home base. Expect a fast-paced, international atmosphere where ideas flow freely, people genuinely look out for each other, and no two days feel quite the same
• Community & International Environment Join a truly global workplace with colleagues from many nationalities. Regular team events, community activities, and inspiring talks with internal and external speakers make our Lisbon hubs more than just an office
• Modern Work Setup Benefit from a remote working model that gives you the flexibility to work from anywhere within Portugal
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Time Off & Wellbeing Enjoy 28 vacation days per year, an additional day off on your birthday, one volunteer day annually, and private health insurance that also covers your spouse and children free of charge
• Everyday Benefits Receive a yearly Coverflex allowance and a daily meal allowance to make life a little easier every day
• Employee Perks Get exclusive rates on all SIXT services, with special discounts extended to your family and friends. Because great perks are even better when you can share them

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!