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Customer Operations Specialist

Rayda

Role overview

Qualifications

  • 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
  • Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
  • Strong problem solving and issue resolution skills.
  • Excellent written and verbal communication skills.

Responsibilities

  • Own end to end customer order fulfilment, coordinating with vendors, logistics and internal teams to ensure timely and accurate delivery.
  • Serve as a key customer contact, responding to enquiries, resolving issues and managing complaints and escalations through to resolution.
  • Build strong customer relationships, support onboarding, proactively identify customer needs and contribute to customer satisfaction and retention.
  • Monitor operational and customer issues, identify recurring challenges, improve processes and contribute to the development of effective SOPs and operational workflows.

Key facts

  • Remote from: Anywhere
  • Full time
  • Mid-level (2-5 years)
  • Operations Specialist
  • English

Hard skills

Other skills

  • Problem Solving
  • Communication
  • Detail Oriented
  • Organizational Skills
  • Prioritization
  • Spreadsheets

About the company

Rayda logo

Rayda

IT Infrastructure & Managed Services

Rayda is simplifying how businesses equip and support remote teams globally. We replace slow, fragmented logistics with fast, simple device procurement, management, and retrieval. From initial setup to final retrieval, we make every stage of device management easier, empowering companies to hire and equip the best talent, even in hard-to-reach regions. With end-to-end support across 170+ countries, Rayda breaks down barriers to remote success.

Company details

IndustryIT Infrastructure & Managed Services
Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

  • Order Fulfilment: Own end to end customer order fulfilment, coordinating with vendors, logistics and internal teams to ensure timely and accurate delivery.
  • Customer Support: Serve as a key customer contact, responding to enquiries, resolving issues and managing complaints and escalations through to resolution.
  • Customer Success: Build strong customer relationships, support onboarding, proactively identify customer needs and contribute to customer satisfaction and retention.
  • Cross Functional Coordination: Work closely with Procurement, Vendor Operations, Logistics, Finance, Product, Engineering and Customer Success to resolve operational issues and ensure smooth execution.
  • Continuous Improvement: Monitor operational and customer issues, identify recurring challenges, improve processes and contribute to the development of effective SOPs and operational workflows.


    • Requirements

    • 4+ years of experience in Customer Operations, Order Fulfilment, Customer Success, Customer Support, Logistics, Procurement, or a related operational role.
    • Demonstrated experience managing multiple customers, orders, or operational workflows simultaneously.
    • Strong problem solving and issue resolution skills.
    • Excellent written and verbal communication skills.
    • Strong attention to detail and organisational skills.
    • Demonstrated ability to take ownership and follow issues through to resolution.
    • Ability to prioritise competing requirements in a fast paced environment.
    • Ability to work effectively with customers, vendors, internal teams, and external partners.
    • Strong judgement with the ability to resolve issues independently and escalate appropriately when required.
    • Comfortable using spreadsheets, CRM systems, ticketing platforms, and other operational tools.

    Preferred Qualifications

    • Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.
    • Experience managing international or cross border fulfilment.
    • Experience working with vendors or third party service providers.
    • Experience supporting customers across multiple countries or regions.
    • Experience working in a remote or distributed organisation.
    • Experience with order management, CRM, or customer support platfor



    Salary: N400,000 - N700,000

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    MR

    Marcus Rivera

    Chief Revenue Officer

    m.rivera@company.com
    linkedin.com/in/marcusrivera
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