Director, Sales Operations

• Design and build a modern Sales Operations function capable of supporting rapid organizational growth and increasing sales complexity.
• Establish forecasting governance, pipeline inspection frameworks, CRM standards, territory planning processes, and commercial operating rhythms.
• Lead initiatives focused on improving sales productivity, forecast accuracy, operational consistency, and executive visibility.
• Partner with Sales Leadership, Finance, Delivery, Marketing, and Executive stakeholders to align business goals with operational execution.
• Develop and manage deal desk governance, pricing approvals, commercial exceptions, and sales policy frameworks.
• Build executive reporting and performance management processes that transform operating data into actionable business decisions.
• Drive CRM governance and user adoption while improving data quality, process compliance, and sales technology effectiveness.
• Identify opportunities to automate workflows, reduce administrative burden, and accelerate decision-making across the sales organization.
• Build scalable operating models, governance structures, service levels, and operating cadences as the business matures.
• Contribute to revenue growth by improving visibility into pipeline health, sales execution, forecasting, and commercial performance.

You’re great at…

• Building Sales Operations capabilities from the ground up in organizations where little or no formal structure exists.
• Translating operational challenges into scalable processes, governance frameworks, and measurable business outcomes.
• Balancing speed with control across forecasting, pipeline management, deal approvals, pricing governance, and executive reporting.Creating practical, minimum viable processes quickly, then refining them through stakeholder feedback and performance data.
• Influencing senior sales leaders while maintaining accountability for standards, deadlines, evidence-based decisions, and process adherence.
• Establishing governance models that improve consistency without creating unnecessary bureaucracy.
• Turning complex operating data into executive-level insights, recommendations, ownership, and action plans.
• Navigating ambiguity and rapidly changing priorities while maintaining focus on business outcomes.
• Building trusted partnerships across Sales, Finance, Operations, Delivery, and Executive Leadership teams.
• Leveraging automation, analytics, AI, and technology to simplify operations and improve decision quality.

Sound interesting? If so, you’ll have… 

• 10+ years of progressive Sales Operations, Commercial Operations, or Sales Strategy & Operations experience, including meaningful leadership accountability. 
• Demonstrated experience building or materially transforming a Sales Operations function. 
• Direct ownership of forecasting and forecast governance. 
• Direct ownership of pipeline management, inspection, stage discipline, and data quality. 
• Experience with territory design, account assignment, quota inputs, and capacity or coverage analysis. 
• Experience operating or redesigning deal desk, pricing approval, exception, or commercial governance workflows. 
• Experience with CRM governance and sales technology adoption. Dynamics 365 or OneCRM experience is preferred. 
• Executive-level communication and the ability to convert operating data into decisions, owners, and actions. 
• History of delivering measurable progress in ambiguous, fast-changing environments. 

Preferred 

• Professional services, consulting, technology services, SaaS, or Microsoft partner ecosystem experience. 
• Experience supporting a complex, multi-industry or matrixed sales organization. 
• MEDDPICC or another evidence-based opportunity qualification methodology. 
• This could be BANT, SPICED, CHAMP, etc. 
• Power BI, Power Platform, sales workflow automation, and AI-enabled Sales Operations exposure. 
• Experience building and leading a small team while remaining hands-on during the function build. 

The Perks

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

Check out the reasons why people love to work for us or browse more opportunities on our careers page!

HSO is an Equal Opportunity Employer.