Logo for HSO

Client Leader, Advisory

Role overview

Qualifications

  • Bachelor’s degree in Business, Management, Organizational Development, or a related field.
  • 3+ years of experience in consulting, advisory services, business transformation, change management, or a related discipline.
  • Experience supporting ERP, CRM, or cloud transformation initiatives, with Microsoft Dynamics 365 experience strongly preferred.
  • Working knowledge of established change management methodologies such as Prosci/ADKAR, Kotter, or similar frameworks.

Responsibilities

  • Serve as a trusted advisor to clients, guiding enterprise transformation initiatives from strategic planning through adoption.
  • Lead current-state assessments to identify performance gaps and improvement opportunities.
  • Develop value blueprints and phased transformation roadmaps.
  • Facilitate executive, leadership, and stakeholder workshops.

Key facts

  • Remote from: United States
  • Full time
  • Mid-level (2-5 years)
  • Client Services Director
  • English

Hard skills

Other skills

  • Analytical Skills
  • Communication
  • Collaboration
  • Problem Solving

About the company

HSO logo

HSO

IT Services & IT Consulting

We help companies modernize business operations, adopt intelligent automation, deliver real-time performance insights and connect the enterprise – accelerating the impact of digital transformation. Founded in 1987 and recognized as a trusted advisor, HSO is one of the world’s top business solution and implementation partners, large enough to serve, small enough to care. Our Global Footprint and Delivery Capabilities HSO is 100% dedicated to Microsoft technology, with practices that offer our clients a complete set of Microsoft cloud solutions from a single global partner. HSO is a proven global leader with unique delivery capabilities offered from our dedicated Microsoft practices in more than 33 offices across the Americas, Europe, and Asia. Worldwide 24/7 Global Support International customers who are rolling out Microsoft (Dynamics) solutions want support from a partner equipped for the task. HSO International is our team of experts specialized in worldwide implementations. HSO Global Managed Services provides worldwide support and maintenance services focused on proactively supporting business applications for companies that operate internationally. Contact us to discuss your business needs with one of our Microsoft Dynamics experts. We would love to have the opportunity to learn how HSO can help you accelerate the impact of digital transformation.

Company details

Company typeLarge
IndustryIT Services & IT Consulting
Company size1001 - 5000

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

As an Advisory Transformation Consultant you can expect to...

  • Serve as a trusted advisor to clients, guiding enterprise transformation initiatives from strategic planning through adoption and sustained business value realization.
  • Partner with executive sponsors and key stakeholders to define transformation objectives, success measures, value drivers, and business outcomes.
  • Lead current-state assessments to identify performance gaps, improvement opportunities, and key transformation levers.
  • Develop value blueprints and phased transformation roadmaps that connect business capabilities, processes, technology investments, risk considerations, and organizational readiness.
  • Facilitate executive, leadership, and stakeholder workshops that drive alignment, decision-making, and transformation momentum.
  • Lead end-to-end business process discovery and future-state design efforts that balance strategic goals with operational realities.
  • Collaborate with solution architects and functional consultants to align business requirements, process changes, and solution configurations.
  • Design and execute integrated change management strategies, including sponsorship alignment, communications, training, readiness, engagement, and reinforcement activities.
  • Conduct change impact and organizational readiness assessments, identify adoption risks, and develop mitigation strategies.
  • Define and monitor adoption, performance, and benefits realization metrics while recommending corrective actions and continuous improvement opportunities.
  • Coach executive sponsors and business leaders to serve as visible and effective change champions throughout transformation programs.
  • Contribute to the growth of HSO’s Advisory practice through thought leadership, reusable assets, methodologies, templates, playbooks, accelerators, case studies, and business development activities as appropriate to level.

You’re great at...

  • Translating organizational strategy into actionable transformation roadmaps tied to measurable business value.
  • Facilitating executive and stakeholder workshops that build alignment, drive decisions, and create momentum.
  • Designing future-state business processes that are both strategic and operationally practical.
  • Leading change management initiatives that enable adoption, readiness, capability development, and sustained performance improvement.
  • Connecting people, process, and technology decisions to tangible business outcomes.
  • Influencing stakeholders and driving progress in complex environments without direct authority.
  • Operating effectively between executive-level advisory conversations and hands-on delivery support.
  • Communicating complex concepts clearly to executive, business, and project stakeholders.
  • Solving complex business challenges with a collaborative and outcomes-focused approach.

Sound interesting? If so, you’ll have...

  • Bachelor’s degree in Business, Management, Organizational Development, or a related field.
  • 3+ years of experience in consulting, advisory services, business transformation, change management, or a related discipline.
  • Experience supporting ERP, CRM, or cloud transformation initiatives, with Microsoft Dynamics 365 experience strongly preferred.
  • Working knowledge of established change management methodologies such as Prosci/ADKAR, Kotter, or similar frameworks.
  • Strong analytical capabilities, including business case development, KPI definition, value measurement, and process mapping.
  • Excellent workshop facilitation, stakeholder management, and executive communication skills.
  • Experience working across multiple engagements and navigating complex or ambiguous business environments.
  • Experience within a Microsoft partner consulting environment.
  • Familiarity with business process management frameworks and tools such as BPMN, APQC, Visio, or Mavim.
  • Experience supporting AI and Copilot adoption initiatives and the associated organizational change requirements.

The Perks

We offer competitive pay with a performance-based bonus. Our employees also enjoy unlimited paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

Apply once. Then go straight to the hiring manager.

After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.

MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
Unlocked after you apply
·

Client Services Director Related jobs

Other jobs at HSO

Premium

Reach out to the hiring manager directly.

Gain access to the contact details of the hiring managers who actually decide, and reach out to network with them directly. That, plus more when you upgrade:

  • Full match report with fit score and gaps
  • Career diagnostics on how recruiters read you
  • Curated company matches and warm intros
  • 48h early access to new roles

Cancel anytime.