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Sr. Director Client Service (Healthcare Provider)

Role overview

Summary

This role focuses on growing strategic enterprise healthcare relationships through engineering-led transformation and AI-enabled innovation. You will work with healthcare provider organizations to expand partnerships and drive growth in engineering services.

Qualifications

  • 12+ years of experience in enterprise technology services or consulting.
  • Strong healthcare provider experience working with large hospital systems.
  • Experience supporting EHR/EMR implementations and modernization.
  • Established relationships with CIOs, CTOs, CDOs, and senior technology leaders.
  • Strong understanding of healthcare provider operations and clinical workflows.

Responsibilities

  • Build and own the engineering and technology growth plan for strategic enterprise health accounts.
  • Develop relationships with technology, data, security, and AI leaders up to the C-suite.
  • Sell and shape fixed-scope engineering sprints and pilots, converting them into retained engineering teams.
  • Navigate procurement, vendor risk, and security review at large enterprises.

Key facts

  • Remote from: United States
  • Full time
  • Expert & Leadership (>10 years)
  • Client Services Director
  • $160K – $180K / year
  • English

Hard skills

Other skills

  • Consulting
  • Relationship Building
  • Collaboration
  • Forecasting
  • Problem Solving

About the company

Accolite Digital logo

Accolite Digital

  • IT Services & Consulting
  • Large
  • 1,001–5,000
Bounteous x Accolite is an end-to-end digital transformation services consultancy that partners with leading brands around the globe to co-innovate and drive exceptional client outcomes. We build digital solutions for today’s challenges and tomorrow’s opportunities through transformative products and experiences. Driven by co-innovation, high technical and domain expertise, and a commitment to global talent, we foster a culture of belonging, support, and growth, ensuring accountability and successful business outcomes. Our thousands of skilled strategists and technologists in the U.S., Latin America, Asia, Europe, and around the world shatter boundaries, obsess over outcomes, and forge the future. Our people, clients, and partners make Bounteous x Accolite exceptional.   We drive success for the world’s biggest brands with award-winning solutions: AI, Data, Analytics Digital Commerce Experience Innovation & Design Enterprise Digital Transformation Marketing Activation & Loyalty Digital Product & Platform Engineering Cloud Enablement & Modernization We collaborate with top tech leaders to pioneer solutions in a dynamic digital world: Adobe AWS Microsoft Salesforce Google …and more! Our SMEs tailor solutions to meet your industry’s unique needs and goals: Healthcare Financial Services Media, Entertainment, & Technology Travel and Hospitality Logistics Telecommunications Consumer Goods Retail Restaurant & Convenience Industrial & Manufacturing

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Job description

We are seeking an experienced Senior Director, Client Services Partner (Provider) to grow strategic enterprise healthcare relationships through engineering-led transformation, cloud modernization, data platforms, and AI-enabled innovation. This role is accountable for expanding existing client partnerships, developing executive relationships, and driving engineering services growth across complex healthcare organizations. The ideal candidate brings strong healthcare provider experience, including hospital systems, EHR/EMR environments, and revenue cycle management, with the ability to identify and expand enterprise technology consulting opportunities
Role & Responsibilities
  • Build and own the engineering and technology growth plan for our strategic enterprise health accounts, including relationship maps, target use cases, and a qualified pipeline.
  • Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite.

  • Use our existing experience and digital relationships as a bridge. Work with the account’s Client Partners to earn introductions, and share credit transparently.

  • Sell and shape fixed-scope engineering sprints and pilots, then convert them into retained engineering teams and managed services.

  • Work with solution architects, Forward Deployed Engineers, and global delivery to scope, price, and staff engagements.

  • Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders.

  • Navigate procurement, vendor risk, and security review at a large enterprise, and compete against global integrators.

  • Forecast accurately in our CRM, and contribute account intelligence and lessons learned to the team.


  • Preferred Qualifications
  • 12+ years of experience in enterprise technology services or consulting, with a proven track record of growing healthcare provider accounts through engineering, data, cloud, and AI services.
  • Strong healthcare provider experience working with large hospital systems, hospital networks, or integrated delivery networks (IDNs).

  • Experience supporting EHR/EMR implementations and modernization, including Epic or Oracle Health, with an understanding of revenue cycle management.

  • Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology leaders within healthcare provider organizations.

  • Strong understanding of healthcare provider operations, clinical workflows, patient access, interoperability, and data modernization.

  • Ability to identify and expand Engineering & AI opportunities within existing client relationships, including cloud modernization, data platforms, custom engineering, product engineering, and AI-enabled transformation.

  • Experience shaping and growing complex technology consulting engagements into larger, multiyear programs.

  • Ability to collaborate with solution architects, engineering teams, and global delivery organizations.

  • Good to have:

  • Healthcare payer experience, including relationships with major health insurance organizations.
  • Experience expanding engineering services across both healthcare provider and payer accounts.

  • Familiarity with Snowflake, Databricks, Google Cloud, or healthcare data platforms.


  • Salary: 160000 - 180000 USD per year

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