Sr. Director Client Service (Healthcare Payer)

Develop relationships with technology, data, security, and AI leaders, from VP and senior director levels up to the C-suite.

Sell and shape engineering, cloud, data, product engineering, and agentic AI engagements, converting focused opportunities and pilots into larger, multiyear programs and managed services.

Work with solution architects, Forward Deployed Engineers, and global delivery teams to scope, price, and staff engagements.

Position our AI-enabled engineering approach, including governance, human oversight, and traceability, with technical, risk, and compliance stakeholders.

Navigate procurement, vendor risk, and security reviews within large enterprise healthcare payer organizations.

Forecast accurately in our CRM, contribute account intelligence, and partner with existing account leadership to drive revenue growth.

Prior experience working with health insurance payers, either on the consulting/vendor side or within a payer organization, with a strong understanding of claims adjudication, prior authorization, interoperability (FHIR), HIPAA, Medicare Advantage, and quality measures.

Established relationships, or demonstrated success building relationships, with CIOs, CTOs, CDOs, and senior technology and data leaders within major healthcare payer organizations.

Strong understanding of modern engineering services, cloud and data platforms, product engineering, and AI/agentic AI solutions, with the ability to engage credibly with technical stakeholders.

Demonstrated success expanding existing enterprise client relationships into new engineering opportunities, including cloud modernization, data platforms, application/product engineering, and AI-enabled business transformation.

Experience shaping, pricing, and expanding complex technology consulting engagements into larger, multiyear programs.

Ability to collaborate effectively with solution architects, engineering teams, account leadership, and global delivery organizations.

Experience working with Humana, Blue Cross Blue Shield organizations, or other major health plans.

Experience with Snowflake, Databricks, Google Cloud, or similar modern cloud and data ecosystems.

Familiarity with pharmacy technology, PBM operations, or healthcare security programs.