Sales Support Assistant (019-1280)

Looking for Philippines-based candidates

Job Role: Sales Support Assistant

Compensation range: $1,400 AUD - $1,600 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

Who The Client Is: They are an Australian-based business operating in the health and wellness space, supporting customers through personalised services designed to help them achieve their individual goals. They have built a growing business around a strong customer focus and a practical, supportive approach, with a team that values initiative, collaboration and delivering a great experience. As they continue to grow, they are looking for people who are proactive, adaptable and keen to take ownership in a fast-moving environment.

Role Overview: They are looking for a Sales Support Assistant to manage Instagram conversations with prospective customers and support the sales process from initial enquiry through to conversion. You’ll handle a high volume of daily messages, qualify leads, understand customer goals and guide conversations using established sales frameworks and AI-assisted responses. Strong written English, commercial awareness and the ability to build genuine rapport are essential.

Key Responsibilities: 

• Manage Instagram DMs, responding to approximately 20–25 new leads and 100+ total messages per day.
• Review and send AI-assisted, pre-populated messages while ensuring responses are accurate, natural and aligned with the brand.
• Ask relevant qualifying questions to understand customer goals, needs and pain points.
• Identify buying signals, respond to objections and guide suitable prospects through the sales process.
• Follow up with warm and non-responsive leads using the established seven-day follow-up process.
• Engage and nurture leads generated through advertising and lead magnets.
• Follow sales frameworks while adapting conversations to each prospect without sounding scripted or pushy.
• Maintain a high standard of customer communication and protect the overall customer and brand experience.

Requirements

• Must have 4–5+ years of experience in sales or a customer-facing role.
• Excellent written English, grammar and attention to detail.
• Natural and conversational communication style with strong rapport-building skills.
• Commercially minded and confident handling objections and sales conversations.
• Strong ability to read customer cues, recognise buying signals and adapt communication accordingly.
• Comfortable using structured sales frameworks and AI-assisted messaging while maintaining a personal approach.
• Able to manage a high volume of conversations while prioritising quality and timely responses.
• Genuine interest or experience in health and fitness is highly desirable.
• Available to work and align with Australian hours, with a 5-day working week scheduled across the following hours: 8:00 AM–11:00 AM and 4:00 PM–9:00 PM, Monday to Friday, and 2:00 PM–9:00 PM on Sunday.
• This role is open to female candidates only. As the business primarily coaches female clients, around 99% of lead conversations are with women. A female team member is preferred to help build rapport and establish a natural connection with prospective clients.

Work Arrangement & Expectations:

This is a remote role that will be set up as an independent contractor engagement.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)