Operations Support Specialist

JOB SUMMARY

The Operations Support Specialist is responsible for providing operational, administrative, and coordination support across Clinical Services. The Specialist assists leadership teams with documentation, process coordination, audits, issue tracking, and operational activities to improve efficiency and support program performance. This role serves as a key resource in ensuring operational processes are executed consistently, accurately, and efficiently.

ESSENTIAL DUTIES & RESPONSIBILITIES

Operational Coordination & Administrative Support
•    Coordinate and track operational projects, action items, and follow-up activities.
•    Support audits, compliance reviews, grievances, and documentation requests.
•    Facilitate communication between departments and stakeholders as needed.
•    Assist with the development, maintenance, and organization of SOPs, job aids, and operational documentation.
•    Assist with data collection, validation, and report preparation and distribution.
Systems & Process Support
•    Submit, monitor, and track technology-related issues and support requests.
•    Assist with system testing, workflow validation, and implementation activities.
•    Support user access management and technology-related administrative tasks.
•    Identify opportunities to improve operational workflows and administrative processes.
•    Provide first-level technical support to remote associates, including troubleshooting basic hardware, software, connectivity, peripheral, and system access issues; escalate complex issues to IT support teams as needed.
Team & Training Support
•    Support onboarding logistics, training coordination, and scheduling activities.
•    Maintain training records and completion tracking.
•    Assist with engagement initiatives and operational communications.
Additional Support
•    Support leadership with ad hoc requests, projects, analysis, and operational initiatives.
•    Perform other duties as assigned.    
•    Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity.
•    Meet performance expectations set forth by leadership
•    Comply with the Outcomes Telecommuter Policy and other specific policies and procedures