Workforce Optimization Assistant

JOB SUMMARY 

The assistant is responsible for supporting workforce optimization by monitoring, reporting, and adjusting staffing/workloads to help Clinical Services deliver on targeted results, objectives, and key performance indicators. The assistant will help support Clinical Services in the maintenance of business applications and operational processes to increase productivity and advance operations.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support schedule modifications related to time-off, absenteeism, training and onboarding requirements, and intraday changes to meet operational goals and mitigate the cost of schedule changes
• Assist with campaign management such as monitoring progress/outputs and campaign segmentation.
• Participate in schedule creation in support of business plans, productivity, and operational objectives.
• Monitor real-time associate activities and provide intraday reporting to leadership.
• Assist with historical data collection and develop visual tools to help leadership identify trends/patterns.
• Support associate onboarding, training, engagement, audits and technology issues, as directed.
• Other duties assigned by manager
• Meet performance expectations set forth by manager
• Comply with the Outcomes Telecommuter Policy, Attendance Policy and other specific policies and procedures